La Baguette French Bread And Pastry Shop

Update:I feel like the business is unfairly blaming me. I placed the order not in the week they mentioned, but the week before that. I made two separate calls on different days; the first was to reschedule the pickup for Thursday, and the second was to inquire if I could pick it up earlier on Friday, which the staff confirmed was okay.However, on Friday, the assistant manager contacted me, upset that I hadn't picked it up on Thursday as initially planned. I told her that I had received permission from the staff to collect it on Friday instead. She argued that the staff member had made a mistake by allowing this change.I didn't call back on Friday, but the assistant manager reached out to me again, expressing frustration that the order hadn't been picked up yet and insisting I do so immediately. She basically threatened to discard the cake and complained about the lack of space in the refrigeration due to my order. The birthday party was on March 1st. I had no reason to move it.Dear Management,I am writing to express my dissatisfaction with the service I received from the assistant manager at your store on March 1st, concerning an $85 cake order. My experience was not only disappointing but also left me feeling disrespected as a customer.On February 27th and 29th, I called your store to inquire about picking up a cake on Friday, which was valued at $85. The staff member I spoke with confirmed that this would be possible, and based on this assurance, I made my plans accordingly. However, to my surprise, I received a call from the assistant manager around noon on March 1st, informing me that the staff had erred in allowing me to pick up the cake on Friday. She insisted that I needed to pick it up within an hour.I explained that I was unable to come at such short notice but assured her that I would pick up the cake before the store closed, as initially promised. Instead of understanding the situation or apologizing for the inconvenience caused by her staff's miscommunication, the assistant manager proceeded to express concern that I would not pay for the $85 order. Her tone was not only unwarranted but also extremely rude throughout our conversation.The behavior of the assistant manager was unprofessional and not reflective of the customer service standards I have come to expect from you. A situation that could have been resolved with understanding and proper communication was instead handled in a manner that was both unwelcoming and offensive.I hope that this incident will be taken seriously and addressed appropriately. It is crucial for all staff, especially those in managerial positions, to represent with professionalism and courtesy towards customers. This experience has unfortunately impacted my view of your store, and I am hesitant to return or recommend your services to others without knowing that measures have been taken to improve customer service and staff training.Thank you for your attention to this matter. I look forward to your response and a resolution to this issue.

Been visiting and key word: patronizing for two decades since I moved to Memphis. Have purchased catered meals for staff events etc.Everything was always superb until recently. The quality of the food and more importantly, the service, has decreased dramatically. My family and friends have spent thousands of dollars at this establishment through the years and each time I come I’m convinced it should be the last. Others with whom I’ve spoken say the same. And I have spoken to many. The tarts have changed the portions have shrieked and the prices inflated.

Servíce not bad not great slow service but ok very good place to take a coffee chat and relaxvery good cofee , not to sweet not too bitter? very good croissant with egg bacon and chees cheese but also the chocolate croissant

The Chicken Caesar Wrap is a great sandwich! They have a special of the day and a sandwich menu that offers selections that are fantastic too. The bakery side of this establishment has some delicious pastries, or different kinds of bread for your meal choices at home. I wish I could give them a 10+ rating.

Used to be the best place in town. never buying from this store ever! Bad service totally frustrating and disappointed I placed an order on the phone Tuesday and scheduled to pick it up on Sunday expecting to get my son bday cake. when I came to pick up they say there is no such order. I told them they had call me to confirm the order. turn out they misplaced the ticket therefore the order was never made it to the bakery. they then said they can get it done the same day. I asked for a customized photo to be printed on the cake that would be edible not putting a laminated picture on top the cake. The cake layers fall apart after slicing it. It doesn’t look presentable at all.