Portillo's Merrillville

Two times in a row my order incorrect at drive thru after long wait! Asked for a dipped beef, extra side of gravy. Received dry sandwich, no extra gravy and the fries were ice cold since they probably sat for so long. Guy finally brings order and is missing my drink and choc cake I ordered so I had to ask for those 2 items. This place used to be super fast and accurate. Don't know what happened but I'm done with their drive thru.

My go to when I return to the area. Wheelchair accessibility: Wheelchair door. Tables have moveable chairs to make room for the wheelchair.

Order was made incorrectly, new register operator did not know how to enter the order. Polish was missing hot peppers. Maxwell St was missing condiments. Cake shake was made and sat for over 15 minutes melting on the counter till the rest of the order was brought up. 8/6/24 visit

Service was very very slow . Waiting in drive through 25 min 9 cars behind me got their order first. This wasn't the first time

Terrible service, they have no control over who they give the food to take away, those who arrive last are given the food first and oh, they have to wait more than 20 minutes ?