Frankie Benny's New York Italian Restaurant Bar

Popped in this month for a bite to eat and was happy with the customer service didn't have to wait long for our food Really enjoyed . Family had a great time and will be popping again to try there desserts Our server Tiffany was very polite service with a smile is what all places need

The food is great but the service time is poor takes 30 minutes for someone to take our order and total an hour for the food to even arrive to us.

Party of 5 for our friends son 15th birthday, got there for 4.30pm as planned, sat in the seat in the photo opposite (just as full as well), ordered drinks and meals and chatted while we waited. About 5.15, we noticed a couple who came in after us getting served before us, we said nothing and 5 mins later our meals started arriving. The others in the party had theirs so I sat there for about 5 mins after which a waitress passed so I asked about my Lasagne that I ordered. Off she went, stopping to take another table 's order on the way as it was filling up there by now (must have been at least 5 tables occupied by now). Another 10 minutes went by without an apology or reason for the delay before I noticed the manager (I think as she wasn 't in uniform) carrying my meal, by now, the rest had finished their meals and had shared their Pizza 's with me. As she approached, she said 'here 's your Lasagne ' (still no apology) to which I replied 'no thanks ', she turned on her heals and headed back without a word. The waitress who had taken or order had gone on her break and was horrified when she came back on duty and heard what happened. She approached us with an apology assuring us the orders had gone through. I now know why I don 't go there often.

Do not go here! Recommend either the nantgarw or Cardiff branch. Firstly, after booking we had to wait 15 minutes for anyone to seat us whilst staff were stood around laughing and joking with each other or stood on their mobile phones. Secondly, food came and the pasta was horrible. It was watery and bland and half the pasta was cold! My partners burger was taken to the wrong table and placed there. A server then went back to that table took the burger from another family and placed it in front of my partner. Only half of our order arrived at the table and had to wait another 10 15 minutes for the rest to arrive. When there’s just two of you and only 2 3 sides ordered it seemed beyond. Once a manager I’m assuming was told about the complaint with the pasta we saw them laughing about it before coming to the table. The service and food is disgraceful. Honestly stay away.

The food was delicious, cauliflower bites were amazing the steak was cooked to perfection by chief Sam and chicken burger was delicious and the milk shake was delicious, amazing atmosphere staff can't do enough thank you for a lovely evening