Dunkin' - Mesa

Sooooo weird and unusual for Dunkin Donuts to be serving old and stale donuts!! Like these clearly were not baked fresh today. Hard, crusty edges and even TASTED stale. We had a chocolate cake donut and a lemon filled powdered donut. BOTH had the same stale features . We went there BEFORE noon, so you would think the selection and freshness would have been present nope. Half of the donut display was closed off, and with these stale donuts it seemed as if it was near closing time. Again..... SOOOOO weird. Staff were friendly but lacked closure of the sale like they took my card then returned it and then just walked away without saying anything like thank you, or we will have your order out in a minute . There were no other customers in the store so there should have been a bit more interaction. Overall a pretty shitty experience. Like seriously when donuts is what you do, why would you SERVE stale donuts!! It was like several DAYS old donuts!!! Ok rant done.

Went in for 2 coffees... They gave me one and I waited for the other. I was the only one in there at the time. Other people showed and they got their drinks. I reminded them that they still owed me another drink. The employees were nice, but seemed clueless. I shouldn't need to remind you about drinks I paid for 10 minutes prior. Especially when you're not busy at all. Won't be going back to this location.

This morning I waited in line for 15 minutes and had to leave because I had to get to work. Understandable, there is a staffing shortage right now, so I don't blame you for that. However what is unacceptable was the employee, I barely glimpsed her badge I believe her name was Michelle, that verbally berated fellow staff in front of your guests and snapped at customers. As someone who has worked in the service industry for 10+ years including management positions, this made me violently uncomfortable. Just felt like this needed to be said.

Went in for 2 coffees... They gave me one and I waited for the other. I was the only one in there at the time. Other people showed and they got their drinks. I reminded them that they still owed me another drink. The employees were nice, but seemed clueless. I shouldn't need to remind you about drinks I paid for 10 minutes prior. Especially when you're not busy at all. Won't be going back to this location.

Went in for 2 coffees... They gave me one and I waited for the other. I was the only one in there at the time. Other people showed and they got their drinks. I reminded them that they still owed me another drink. The employees were nice, but seemed clueless. I shouldn't need to remind you about drinks I paid for 10 minutes prior. Especially when you're not busy at all. Won't be going back to this location.