Pollo Tropical - Miami

12:00pm They are always close for dine in. Only mobile orders For “COVID Safety” concerts and everything else is open but not this store , Funny.

I was very disappointed with my experience yesterday. My boyfriend and I went before the lunch rush, around 11 o’clock. They were not busy at all.We decided to go inside and order to make sure everything was correct and let me just say, HORRIBLE customer service. There were employees preparing food, some of them were facing us and looked up when we walked in, but said absolutely nothing. Other employees passed by with food and just stood around. We stood there for 5-10 minutes before one of the employees shouted to the back that customers were in the front. After about another five minutes someone came from the back and took our order. We were standing there waiting for our food when another customer came in and was able to order right away with one of the employees that ignored us and they got their food before us!The food was good, which helped with the overall rating but as for customer service, I rate it less than 1 star.

The food as always, excellent. Price is always fair considering the times. Lack of clean floors and a very dirty young lady at the regiater wearing a jacket that looked like ahe dragged it behind her car on the way to work, is the only thing keeping it from 5 stars. Pollo needs to remember presentation matters as well.

Food is good and prices are low but the customer service here is often lacking. The lines at the drive thru get pretty long as well.

I went through the driveway and ordered a family huhn meal, but when I opened it to check it, it was not done as well as I liked so that I parked and went inside. the cashier was very friendly when I asked her to call the manager who was an absolute joy! she changed my hair immediately, she was very pleasant, and she was quick! it was busy but she still went out of her to treat my concerns. so hard to find. I almost forgot that I was in an almost food restaurant. the personal is at the top! I love it!