Costa Coffee - Mid Sussex

Great little costa coffee shop tucked away in the heart of Haywards Heath. Exceptional service and the staff is always warm and welcoming. Lovely atmosphere and to it all off, the flat white is always on point:

There was utter filth in this shop and the service was so slow that the first coffee they made was cold by the time the 3rd one arrived. So dirty and staff had no ideas how to run that shop.

This Costa is a weird. Like it’s got this indescribable quality. Considering how close it is to the station, it’s always so incredibly quiet. At times, I’ve sat in this Costa for hours and barely seen anyone else come in. I also have a theory that this Costa is used to train staff because the staff keep changing, like every few weeks it’s a brand new member of staff behind the counter. Either that or they treat their staff so badly that there’s ridiculous levels of staff turnover(? It’s Costa, so you can’t expect much from the food. Plus there’s no plug sockets in this Costa so you can’t work from here for very long. Maybe that’s a good thing though because if I worked there all day I wouldn’t eat. Usually when I work from here I hyperfocus for a few hours and then when my laptop dies I’m forced to go home and feed myself. I'm still gonna give this costa my usual four stars though because it's perfectly pleasant, you can almost always get the best seat, and semi regularly there’s a group of people who hang out here playing Scrabble. When they’re there then the vibes are significantly better.

Staff had back to us for ages did not acknowledge we were even there. There is always something not available including coffee last week. Not sure I'll bother coming back it really is a poor experience

As a costa barista myself, i’m disappointed. i asked for a WHITE hot chocolate with a shot of coffee. Instead i got a normal hot chocolate that was so pale with barely any chocolate powder in it, with a ridiculous amount of bubbles and froth, along with the milk being terribly burnt. It wasn’t even filled to the top. My friend got a coffee frappe which was done well but the whipped cream tasted off and it was lumpy. The girl who served me had an attitude , no smile or politeness whatsoever. won’t be coming back