Drury Inn Suites Middletown Franklin

The door wouldn 't unlock. Went to lobby for reprogram. Went back up, door still wouldn 't unlock. Went back down. Another guest in lobby with same problem. Staff member reprogrammed keys again and implied we were not presenting card properly to sensor. Went back up, door wouldn 't unlock. Went back down, staff member again reprogrammed and again implied we weren 't using key properly. Went back up the third time, door finally opened. Staff member with 'I told you so look '. Hottub closes at ten PM on a Friday night. As we didn 't get there due to working late, travel etc, we only had thirty minutes to use said hottub. Spent that going up and down the elevator with the lock caper and the friendly lock SME staff member. We felt we would be getting an above average experience by paying significantly higher than other hotels in the area. Even minus the lock issue I felt it was significantly over priced. If you were blindfolded and taken there, once in the lobby, room, dining area etc, you could not differentiate it from any chain hotel in the area such as a Hilton, Sheraton property etc. To compound that, you will get a $50 charge for incidentals . At that cost, it 's unlikely this is where kids go to party and bust the room up. It was an added irritation of a overall meh to not good experience. The shower was good. Plenty of hot water and nice soap etc on the wall. The TV remote was so difficult to use, we initially thought the TV was broken. After much button jamming, the remote finally brought the TV to live. By checkout at 11 there was nary a granola bar to be found in the dining area however the coffee was pretty good. Overall, would not recommend.

Overall experience was very good for the hotel and room. Property was kept up and room was in very good condition and was clean Bed was comfortable and bathroom was really nice and clean. Would definitely recommend the hotel

The staff at Drury Inn are amazing. I was so tired when I arrived and one staff member offered to get my luggage from my car and take to my room. She did not stop there. She unloaded cart and hung my clothes. This morning she greeted me at my table at breakfast to check on me. That personal attention and care goes a long way. Thank you staff. Looking forward to my next stay.Rooms: Lots of space in my suite and I was very comfortable.Nearby activities: Three of my favorite restaurants were so close. I was able to meet friends easily and we could come back to hotel and visit in a pleasant setting.Safety: Always felt safe.Food drinks: I've only had breakfast but the food was great. Love the coffee.

I have only stayed at a Drury once before and it was great. This one was great also. Wish there were more in the US. Breakfast and Kick-back dinner was excellent. Staff was very friendly. Room was comfortable and clean. Would highly recommend.

I really enjoy staying here whenever we're in town. The place has always been very clean, and their breakfast and dinner are fantastic! They even offer free adult beverages (up to three) during happy hour. The rooms are spotless, and the food and drink options for both breakfast and dinner are excellent!