Tropical Smoothie Cafe - Midland

If I could give no stars I would. This place is so slow even though they have several employees working.

This is the best Tropical Smoothie location I have ever been to. The food was great, service was amazing, the staff were just the most awesome people! Looking forward to coming back!

I don’t ever write a bad review and I always give people the benefit of the doubt. But I stood in the store for over 10 minutes before anyone acknowledged I was even standing there waiting to order. A worker even walked past me after 5 minutes to go handle the drive thru and didn’t say a word to me, even though they made eye contact and saw me standing there. This whole time while I am hearing multiple people in the back talking about music and blaring songs. I even made sure to stand somewhere I could be seen if they were in the smoothie making area. I understand there is down time and slow moments at work, but you should at least frequently check to see if a customer is there. Especially a Saturday lunchtime. I’ve went to the other midland location the last 2 days, and I was in and out in less than 5 minutes.

Went in for a fruit smoothie and the kitchen was dirty. I said something to one of the employees about cleaning off a work surface that they were preparing a customer’s sandwich on because of cross contamination and she told me that they do that all the time. After that I eased back into a position to see them making my smoothie and was then asked to move back in front of the counter. You don’t have line of sight to the people preparing you food and that made me uncomfortable. It was apparent that me mentioning the dirty workspace was appreciated and it was not addressed. I asked for a refund after the encounter and was told “we don’t give refunds.” Horrible experience!

If I could give 0 stars I would. My husband and I ordered some smoothies inside the restaurant. While we were waiting for them my husband was watching the crew make food through the side window. He watched a boy making a smoothie for another customer, probably drive thru, wipe smoothie off the side of the person 's cup with his bare hand and then lick his finger. No one was wearing any gloves at all and I 'm pretty sure if we wouldn 't have said anything he probably wasn 't planning to wash his hands. After we confronted them about it they all just wanted to play d The boy told my husband what 's wrong its the outside of the cup . Of course there was no manager working either. We were so grossed out we didn 't even drink our smoothies We will not be returning ever again??