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Feedback gevenWe were in the second floor, the room was very clean, the staff was friendly and helpful. the decor was super sweet, but the bed was too soft and the kissing situation was not better. with closed curtains, the light was still immediately let in with the sunrise. we also got a noise complaint at 8:50 a.m. on a Sunday, we were definitiv not calm but not evil loud enough for a complaining that early, perhaps a karen was among us. location is good, near the airport and bart railway station.
Easy check in out, nice rooms with a balcony. Bathroom is a bit small but clean. A little more expensive than other nearby hotels but with the free parking it's worth it. Area isn't very walkable so be aware, but lots of good food nearby!
All of the staff members at The Dylan are amazingly helpful and friendly, I stay here at least once a month so that I can help my friend go to her cancer treatments at UCSF. The grounds keeper maintenance man Pierre does a wonderful job at keeping the outsides clean and kept up, he always has a cheerful smile on his face and is welcoming. The rooms are very clean and the beds are comfortable!!!Thank you to The Dylan!!!
The walk from the SamTrans bus stop is a long walk that is impractical with luggage. You'll need to Uber from the bus stop. The room looked nice but it smelled a little funny. Instacart was able to drop my order off at my door without getting the front desk involved. However, the room had no refrigerator, ice chest or microwave. The BART train ran nearby and blew its whistle all night, waking me up twice. The constant trickle of a water fountain outside made it a little hard to fall asleep, although fans of ASMR might like that. Also, beware of door jams. My jacket got caught in the bathroom doorway because the metal door jam was sticking way out. Luckily my hair didn't get caught in it instead. When I informed the front desk took a report but didn't offer a complimentary anything. They did send maintenance to fix it promptly, though. Before I told them about the door jam situation they were nice enough to let me check out an hour late, but they didn't seem to inform the maid who came in on me while I was still in the room. Nothing is complimentary. Everything is for sale, even breakfast toast. Maybe coffee is free but the mini cameras everywhere make it seem like maybe it isn't. One plus is that the rooms nextdoor seem to have a decent amount of sound proofing. All in all it's a decent but out of the way hotel with a few quirks and fewer perks. Lots of young couples here.
My god this place is awesome, upgraded myself to a deluxe room with record player for an additional 20Usd, and it was well worth the extra money. This is going to be my stopover hotel in the bay area from now till this day forward. The beds are really great!! Thank you so much for a great stay.