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Feedback gevenMany things were not available today. I ordered the chili con carne and avocado. The 3 bean filling had chilli but the avocado topping had CHILLI My friend ordered avocado on toast and that was full of chilli too. No saucers for cups, no plates for sandwiches. No salt or pepper on tables or offered.
Worst flat white I have ever had!!! Barista was super miserable and just heated the milk and poured on to a like warm espresso. Milk was not textured or swirled at all. Coffee just looked like a white americano. If your going to charge stupid prices even more than costa or Nero at least make an effort and train your staff to make a decent coffee. Have a look at the picture and see what M&S think a flat white should look like.
Had the misfortune to eat and drink in the cafe . Surfaces and floor disgusting , supervisor overlooked everything . Would not eat or drink here again. Basic hygiene zero.
Today my friend and I visited the cafe, there was a long queue to be served and the staff didn’t seem to have a clue. The thing that was holding everyone up was the coffee, would suggest they have two people on there permanently and other staff to take the payments. When we did sit down the table was dirty and others had trays waiting to be cleared. It is not cheap to eat there and the service is poor. When our soup arrived we had to send it back as it was lukewarm. Such a shame your staff are letting you down. We then visited the toilets, paper all over the floor and pee over the seats. What is M &S coming too it’s certainly not projecting a premium brand store. Not impressed, plus it was cold in the store.
I was under the impression that afternoon tea is ideal for a special treat. I chose Marks and Spencer's cafe to celebrate my elderly Mums birthday, however, there was nothing special about it! On arrival, the person at the till didn't appear to know anything about the Afternoon Tea – it took ages to find it at the till and because it took so long a queue appeared behind us. Eventually, we were given a number to the table, but not that made any difference. We waited over 30 mins and nothing arrived. During this time others got served their orders but we didn't. Eventually, we went over to speak to the. staff to ask where our order was. It was literally like they had forgotten us! I was then taken to the refrigerator and asked what sandwiches didn't I want! I was given 4x pack of sadnwiches – they were still in the plastic boxes just shoved on a cafe tray – not presented on an afternoon serving stand! After this, the staff brought the scones to our table. All shoved on one plate. Not warmed (we had to ask for this) we weren't even given any plates to eat from. So our afternoon tea was eaten from plastic sandwich boxes. We used saucers as plates for our scones. Not at special. We ordered extra coffee which was like dishwater – terrible didn't drink it. The staff were lazy and uninterested. Do not bother going to M&S for your afternoon tea. It's not special in fact it's not a nice experience. You might as well take your money and throw it done the drain. RUBBISH