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Feedback gevenI used to be a big fan of this place when they first opened, but not anymore. They have good food and good drinks but the service is TERRIBLE. Probably because it's too busy for its own good. Moreover, their popularity has seemed to fuel their GREED. We went there for my Mother's birthday and they would not sing happy birthday without charging us to sing. When we ordered regular margaritas they brought the premium version, which is more. It just seemed that they were trying to add on additional charges at every turn. I will no longer go here or El Fuego on and Layton (same ownership).
This review is strictly based on the service. We were greeted promptly and sat (albeit high top) pretty fast for a Saturday evening. Over the course of our meal, we saw our waitress three times, our drink order, food order and at the end. We would have empty drinks at the edge of our table and Im assuming the manager was more worried about handing out paychecks and talking with the employees, as he walked by us four times. Our waitress was great when she was there, very knowledgeable of the menu and the food was great, but being understaffed hurt our experience and Im sure we weren't the only ones.
This review is based on the service. we were immediately greeted and sat (although high above) quite fast for a Saturday night. in the course of our meal we saw our waitress three times, our drink order, food order and at the end. we would have empty drinks at the rande of our table and I suppose the manager was more concerned about the handing out and the conversation with the employees as he went four times from us. Our waitress was great when she was there, very knowledgeable about the menu and eating was great, but understaffed our experience and in sure we were not the only ones. we went there tonight, shared the fajitas and a pitcher...read more
I used to be a big fan of this place when they first opened, but no more. they have good eating and good drinks, but the service is terrible. likely because it is too busy for its own good. Moreover, their popularity seemed to refuel their greed. we went there to my mother's 50th birthday, and they wouldn't sing happy birthday without charging us 5 bucks to sing. when we ordered regular margaritas, they brought the premium version that is $4 more. it only seemed that they tried to add additional fees to each row. I will no longer go here or el fuego on the 9th and layton (same property rights).
Next Time I Will Get My Food to Go.... We were totally disappointed with El Besso...The food was good. Our waitress was good...But, the large, drunken, cursing and yelling group we were seated next to kinda ruined the whole evening for us. Oh yeah, did I mention that we were at El Besso with our young daughter Hey, I like to have a good time as much as the next guy. But in a public restaurant yelling as loudly as you can and cursing loudly simply isn't acceptable. And, if you manage a restaurant and do nothing to quiet folks down who are clearly out of control...you may want to rethink your line of work I also really felt sorry for our waitress. When I initially complained to her...read more
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