Caribou Coffee - Minneapolis

"Our manager doesn’t allow us to serve the espresso shot separately," says the barista. This is a standard practice for many latte drinkers. All the other Caribou locations I’ve visited provide this service, but this particular manager has chosen to do things differently. This approach reflects poor customer service for two main reasons: first, a lack of understanding of coffee drinking habits, and second, a refusal to meet customer needs, which ultimately leads to a loss of trust. Unfortunately, you’ve lost me as a customer, and I cannot recommend your establishment to others.

Overall, it's a great place with excellent customer service and high-quality offerings. However, I've noticed that some items are often served partially filled. For instance, my cold crafted press has arrived only about three-quarters full on two occasions now.

I've been visiting this location more frequently over the past few months, and I've had a great experience. The staff is excellent and very friendly, providing quick service every time. I really appreciate the new non-dairy and vegan food and drink options!

Overall, it’s a fantastic place with excellent customer service and quality. However, I’ve noticed that certain items often aren't filled completely. For instance, my cold crafted press has arrived about three-quarters full on two different occasions.

Staff are always friendly and quick. Makes it my favorite place to stop on break!