Cracker Barrel Old Country Store

It had been a while since I had been in. I like the new menu.

Not as good as it once was. I'm sure dine-in would be better than take out.

NOT ALLERGEN FRIENDLY. Though they have an allergen friendly menu online, this store DOES NOT cater to needs. From the manager “everything is cooked in butter there’s nothing dairy free.” Service was terrible. There was hardly anyone in the restaurant when we arrived and it took 15 minutes to get our drinks.

Food was cold for everyone at the table, portions were much smaller than usual and Manager was basically non-responsive when we expressed our complaint and was clear he did not seem to care. The only reason I am giving 2 stars and not 1 is because I know times are tough and many businesses are short staff but customer service should be pretty simple. Especially since they were not even busy.

We had a longer wait due to a staff shortage. But our severe was very good and got us taken care of right away. Our food was hot and delicious..