Chipotle Mexican Grill - Mobile

Slow line, small portions, stale chips, bad service, overcharged us for a side of guacamole we DIDN’T ask for, and forgot to give us the 2 side tortillas we DID ask for (See receipt, we should have gotten 3 tortillas total). Need I say more?The cashier, Chloe, had an air pod in her ear and was chatting with someone instead of focusing on accurately ringing up the customers. She also left the register to show the grill cook something on her phone so they could have a good laugh while she was waiting for the slow line people to finish preparing the food. Once they got the food ready she took at least 3 minutes to bag it and didn’t read back the order when ringing it up because she was too busy talking to someone on the phone through her air pod.I don’t know if Chipotle has stopped doing this altogether, or if it is just this location, but there wasn’t communication between the line and the cashier about the order. No markings on the bowl lids or verbal say of what is coming down the line. The cashier just asked us what we got.Attached is my receipt.

I've had more bad experiences than good ones at this Chipotle location. Most of the time our order is not prepared correctly. This last order left several items out of the burrito bowls we ordered. When my wife called to ask why the items were left out the manager just hung up on her. Chipotle used to be a good restaurant but the employees at this location have ruined it for us and will end up running this location out of business! We are done with Chipotle!

I normally love Chipotle. However, today the service was not friendly. The ice machine was broken and that information was given until after we purchased our drinks. No apology was given and no refund offered.

This is such a good Mexican restaurant. I used to enjoy one back when I lived in Tampa Florida so I was very glad they have a good Chipotle here in Mobile. They have many good meal choices. I like many of their burrito bowls and lifestyle bowls and salads. They also have good burritos, quesadillas, tacos and chips with salsa and guacamole. They can make everything rather quickly for you to either dine in or take out. Staff is good and nice and keeps Grill clean and safe

We decided to give this location another chance, especially since our daughter enjoys ordering the kids' quesadilla menu item. We have ordered this countless times without issue, and the extra mini quesadilla typically costs just $1 to $2. This time, however, the staff refused to allow us to order just the extra quesadilla and insisted that we purchase an entire additional kids' meal or they would discard the quesadilla they had already prepared. Additionally, my husband asked for his side of salsa to be served on the side rather than in his bowl, and they tried to charge him for it, stating that he would incur an additional fee unless he had it mixed in with his meal. When we went to pay, we were informed that the drink machine was down and all the drinks were warm with no ice available. They even suggested we buy bottled soda instead. As we were eating, we noticed several employees taking the glass bottles that had been set aside for recycling and tossing them directly into the trash. Overall, it was a frustrating experience considering how much we enjoy Chipotle’s food. We’ve never faced these issues at other locations.