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Feedback gevenI tried to order a cake that was not in their catalogue. I wanted a soccer ball shaped cake. I stipulated how many serves and the flavour etc but they refused to make the cake unless I sent them a photo of the cake I wanted. I sent a photo of a soccer ball but they wanted a photo of the actual cake??? I thought that was strange. If I had a cake to photograph I wouldn't need them to make me one. They kept sending me rude emails in very poor English telling me much the same thing over and over again. I won't ever try to do business with them ever. They also quoted me over $100.
Visited to pick up a cake which we walked past and wanted to take for a family dinner which we were attending. One staff member was on the laptop and on the phone at the counter with the back towards the customers and in-between the people queuing ordering stock / refills.The staff behind the till were very slow. Watching them from the table whilst my wife was selecting and paying the cake it was obvious that they did not operate with any urgency at all even with the queue building and going out of the store.The Cake (Strawberry, chocolate, cream) was very tasty and was worth the money ($20).
Very nice deserts and cakes and pies...Coffee was good. .Service was not bad..Good location. .Be back soon. ..
Stopped by this branch of the Ferguson Plarre bakeries to indulge with one of their scrumptious cakes (& a hot beverage)... However, there were so many treats on offer I was spoilt for choice... I finally settled on a patriotic 'Australia Day lamington' cupcake & cup of tea... I returned later in the day & purchased a gourmet vegetable wrap & a bottle of water after an extensive shopping excursion undertaken at Chadstone... Although the seating area is limited I was able to get a table by avoiding peak meal-break times... Service was friendly & quick... Take away option was also available...
Have been buying at Ferguson Plarre for many years and I'm very disappointed with the new store. It's probably great for coffee and food to eat there but I miss the old friendly staff who have been replaced with younger versions. The Christmas stock was also disappointing and I was unable to pick up an iced Christmas cake as I have done in previous years.Bring back the old service please.
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