Philly Pretzel Factory - Monroeville

This place is amazing! They will now have bubble tea on the 24th and we will be here for it! My son loves his pretzels with cheese. My daughter loved the brownie batter dip and cinnamon rivets. Worth every penny. I will be here in my lunch break for

The sign says under new management . The pretzels used to be hot, soft and fresh. Delicious. Today they were cold, hard, stale and inedible. Never again.

I ordered a 50 pretzels and had them delivered. Everyone started eating the pretzels. And soon after everyone started complaining about a chemical taste, and mouth burning. I called the pretzel factory, and the excuse was too much lye in the mixture, and they apologized. I asked how many orders of pretzels were sent out that were tainted. I was supposed to get a call from the manager, but still waiting. They obviously don't care what they send out.BEWARE ! WILL NOT BUY FROM THEM AGAIN!

Stopped on a lark coming from Monroeville Mall. Was greeted when I entered and invited to the counter to order. Staff was very friendly and courteous. Very pleased with the value of the pretzels for the price.

Pretzel too hard and stale within only 10min drive to the nearby park from the store. Took it home and reheat with moist paper towels — no improvement. Service is great price is too expensive for this quality but price is good if they have better quality.