Kotsu Ramen Gyoza - Montclair

FOOD: we were very disappointed to visit this location only to find out that the portions have been cut back. I came here with my mother-in-law and my wife and we ordered three Ramen and chicken and all the Ramen was served with half pieces of pork instead of full slices and there was a lot less ingredients than usual. The chicken was really good though.FACILITY: The paint on the walls is peeling where are you sit, so it’s a huge eye sore! There is also no more ice or soda machines, instead they serve you water at room temperature and what seems to be a very cheap plastic pitcher from the 99cent store. I was very frustrated because when I got up to grab a soda, the fridge was locked as if it were Walmart.STAFF: As for the staff we had very little communication other than taking our order, she spent the rest of her time talking to the cooks and did not refill our water pitcher or visited our table once. It also seems like they introduced a robot to serve your food which kind of eliminates a servers job; however, I was still asked to leave a tip after every transaction which is very dumb considering the robot did all the work. Really?????Unfortunately I have complained about this place several times and I am actually going to permanently illuminate this from one of my Ramen choices. I will not be returning due to the quality of the food the lack of maintenance in the facility and the overall experience I’ve had with them.You can definitely find other Ramen places with more bang for your buck. It seems like the owner has cut back on costs but it seems like he’s cutting back on the wrong things.

What's not to love about this special place. Their noodles are fresh and authentic to Japanese Kotsu ramen. I highly recommend taking your family and friends to an unforgettable dine- in experience. They are in for a treat when they meet the Cat roboticWaitress!

Our server Jacquelyn was very friendly and extremely helpful in guiding us on what to order. We decided to go with the Vegan Kotsu, and it was absolutely delicious. The only thing to note is that the noodles could have been cooked a bit longer, but that may just be a matter of personal preference.

Service is terrible. &They NEVER answer the phone. Anything I’ve ordered here was not made well, the san dimas location is a hundred times

Good food. Fast delivery. One of my favorite places.