Feedback
Feedback gevenWarning DO NOT SIT OUTSIDE FOR DINNER!They should not seat guests outside during dinner unless you want to be swarmed by the bugs. Service was lacking, food was decent. Thousands of flying bugs made it difficult to eat.
Cody assisted me in getting day passes for my visit. He was a pleasure to work with. He was very knowledgeable about the resort and would answer questions without hesitation. He was never overwhelmed and always gave his undivided attention. For those who visit and want to start off your trip right, go to him.
We had 7 problems with our day pass. 1) Nobody working the day pass line. There were several people in line waiting to get their day pass. Finally the person in front of the line asked the check in staff if they could help us. It took a half hour just to get our day pass. 2) They weren't allowing food to be ordered by the waitress at the pool, only drinks 3) only 1 waitress and 1 bartender, so drinks were really slow 4) the system to indicate where you are sitting when you order food with a QR code wasn't working so the person who delivered our food, had a hard time finding us. 5) They allowed kids in the adult only area of the pool. 6) The big water slide was not working. 7) Towel station closed about 1:00 pm, therefore we couldn't get more towels or return the towels we had already checked out. We had to take our towels to the front desk. This day pass was EXPENSIVE! I would expect more out of the Margaritaville brand. One or two things going wrong or being short staffed is expected and reasonable, but to have 7 problems within just the 4 hours that we were there, it unacceptable. With that being said, the food was good, the waitress who was serving drinks was very nice and worked her butt off and the lazy river and infinity pool was very nice (when other patrons kicked the little kids out, ha).
Love the waterfront views, great food, and fast service.
It was Saturday night. I expected a little more. It was 11pm to b fair. The bartender just wanted to go home. He was out of gin and my 2nd choice blue moon after he poured it told me out of oranges. Being new to the neighborhood i was hoping for more. My son and didnt finish our pricey drinks. Sorry wont b going back anytime