Second Cup Cafe Cie - Montréal

WORST CUSTOMER SERVICE EVER.Avoid this branch AT ALL COST. The lady working there on saturday/sunday evening is the most miserable human being on earth. When the people in front of me ordered a drink with espresso in it, she almost threw a tantrum because she just cleaned the espresso machine mind you it was 4pm and they close at 8pm LOL). The. It was my turn to order and when I did, she rolled her eyes and started huffing and puffing and mumbling some insults in her native language she was from indian/south asian descent). And when my drink was finally ready she almost threw it at me from across the counter. I hope everybody boycotts this particular branch because clearly the branch owner doesn 't care. Next time I will go to the one on Sources Blvd where I ALWAYS get amazing service from the fantastic staff over there.AVOID THIS BRANCH AT ALL COST !!!

Update The management has changed and I can say with confidence it is one of the best coffee shop in the west island. The employees are always helpful and coffee and pastries are on point.

The coffee, service, parking and the place are ok. The croissant is dry and not fresh and not made well expensive for nothing.

This is the best store, friendly staff makes you feel like you are at home. Lisa knows how to deliver exceptional! Try the deserts they are to die for and the fresh coffee, yum! Thank you

This is the second time I have gone during business hours and it's been randomly closed. Met with rude employees with a stick up their behind rather than a polite apology. I'm sorry for assuming your business is open during the hours its explicitly posted that it should be. The last time I was there the cashier also rang up a totally different drink than what I ordered but assured me she'd make the right one. It was like $3 more. I dk what game that was or if she pocketed the difference. Won't bother to return. Do better. Do yourself a favour and go to the Tims across the street. You can get two coffees for the price of one AND be treated like a human being :D