Costa - Moray

I went into costa to have a coffee but needed the toilet first , before I ordered . The toilet was locked , no code, just locked. I asked the assistant if I can use the toilet and was asked if I had ordered a coffee. I said not yet I need the loo but I will. I was told, you can’t use the toilet until you have ordered and paid for a coffee! Terrible !!!! My thoughts are with everyone who has continence struggles and can’t hold while they cue up and pay before it is unlocked My thoughts are with everyone who may have a Stoma bag which needs to be changed urgently My thoughts are with any female who struggles with their period and my flood while the cue to pay! How is this respectful and dignified . It’s a human right to use the toilet the service provides when you need to without having beg and explain embarrassing reasons why you need to jump the cue to order and pay ! I get people use coffee shop toilets and they are not customers but…. So? They just may order a coffee or buy a delicious cake while they are there! Costa have now lost a customer, I will never go in that shop again and, I left to buy a coffee somewhere else at a service with compassion and understanding and let me use their toilet before I ordered a coffee ! Review your policy costa ….. you are chasing the money first , customer service second! Poor poor attitude!

Place was empty but had to sit and wait on my 2 coffees. Then the girl bellowed on me to come get them. Lots of staff on, would have thought they would bring them over after waiting so long.

The staff where very nice and welcoming and there Victoria Sponge Muffins are fantastic. I also ordered a small hot chocolate and was happy with the amount. It was a little to rich for me but that’s fine. Overall I enjoyed my visit to this Costa. Would come again!

Temperature outside was below zero. Snow and ice everywhere (see pic). Was ready to buy food and coffee ar counter and was told we couldn't sit in and eat because of staff shortage. This was despite people sitting and dining in when we arrived and zero cars using in the drive in option for the staff to serve. To deny customers the chance to sit somewhere warm in these circumstances is extremely disappointing and sad to experience.

The Retail Park on Edgar Road is the best of all the costs in Elgin. The staff are always friendly and helpful with nothing being too much of a hassle for them. Have been there many times and witnessed so many rude people who expect far more than is practically possible. The staff work hard, and very well within the limits, they are given by Costa's head office. They apologise if you have been waiting and will try to accommodate all even when they get really weird requests. When all is said and done, they are a fast food establishment, and if you want a gourmet meal don't go to costa, but if you want good food at affordable prices with great coffee served by a brilliant group of people you know where to go. A good example of how brilliant they are, was when my wife was ill and needed some ice water, we asked one of the staff who was clearing the table if it was possible, his reaction was nay bother. He went off and came back a few minutes later with the glass of water and just the right amount of ice. He even came back to check on us later. Not had such service in many other costs! Thank you