The Coffee Bean Tea Leaf

I just went inside to order a Matcha tea, and the lady employee said I need to either order on the mobile app or go through the drive-through because it would take 20 minutes before she could take my order. I asked to have the bathroom code to use the restroom before I leave to go through the drive-through and she said no I need to order something first. I said you want me to go through the drive-through order something and then get back out and use the restroom and she said yes . Needless to say I left and will never return. Awful customer service!!

Drinks are good but customer service needs improvement. No greetings or whatsoever. They need to be more proactive with customers.

Bad service. Rude employees.. slow service not very nice. Kind of disappointing.After we made a purchase and asked for the restroom code for customers only . Yeah- we literally just purchased four items. Figure it out.

Ordered a regular hot tea...should be an easy drink. The customers behind me ordered special coffee drinks. There's came long before mine. Nearly 10 minutes passed still no hot tea. Coffee Bean executives you should take note of all the negative reviews with this store. Wish they could do better.

If you think about coming to this place. DON 'T!!!! The employee is super rude here. I understand it 's a business and they only give out bathroom code for customer. First of all, as soon as you walk in, there are signs everywhere saying you need to buy something to use the restroom. I purchased a drink, set my bag down with my drink on the table then came up and asked them for a the code from one employee. She was like OUR BATHROOM IS FOR PAYING CUSTOMER ONLY I didn 't respond but I just ordered a drink from her! common! If you are so great at your job, you would remember the customer that just ordered from you! I tried to sit down and do some reading but I just couldn 't after the negative energy. I us usually go to Starbucks down the street but I just wanted to change it up and try something else but this place is no go. Secondly, I tried their matcha tea yesterday, it was super sweet and very powdery! So I ordered pumpkin cream cold brew instead today (regular size is $6.20) when you can get a venti at Starbucks for $5.75 and it was really sweet with a burnt taste and they put too much cream on top! And if you want a cup of water to wash it down, it 's .25 cents for water! Lastly, they have a negative environment and their bathroom is not even clean! JUST STAY AWAY FROM THIS PLACE! It really explains all the negative review before me but yet I have them a chance to experience the nonsense myself!