Wingers Roadhouse Diner Moscow

To top it all off, we waited almost 40 minutes for our food. With only an hour for lunch, we barely had time to eat and ended up taking our meals to go. I understand that many businesses are short-staffed due to the recent pandemic, but today was really disappointing. I genuinely want to support local businesses, but this wasn’t a good experience. Typically, I have enjoyed my meals at Wingers, and the food has been quite good.

Food was good but restaurant has an overall “sticky” feeling. It’s in desperate need of a deep clean. Service was very slow considering there was only our table and one other guest at the bar. Music is also obnoxiously loud (think dive bar) where you almost felt like you had to yell to have a conversation. I could see that level for the late night crowd but not middle of the day lunch.

Absolutely disappointed in Wingers. My family makes it a habit to go to this restaurant in honor or my late fathers passing because it was his favorite place to get food and this years marks 10 years. I called 3 times yesterday and 4 times today to try and get hours to accommodate my family of 3 and no one answered the phone any of those times. I went by and checked the store hours posted on the front door and showed up to the restaurant just after 7:30 PM (a little over an hour after I stopped at the restaurant) and was turned down service dude to inadequate staffing. Overall disappointed that my family couldn’t keep tradition of a late family member and turned down even though the hours were clearly posted on the front door. Attached is the image of the hours posted.

Everywhere is completely understaffed, the five people staffed tonight (Friday 8/27 at 7pm) did an amazing job bussing, serving, preparing orders, and helping customers. A lot of people were rude to them for conditions out of their control (low staff and long wait time because of having a full house). Food was good (we accidentally ordered our food wrong but in now way is that their fault—it was still amazing) slight mess with the sauces so they could improve there and had uncooked rice. Having the food out in time is important but I’d rather have someone complain about the wait instead of the wait and slightly uncooked rice. Again, people are yelling at them for their food so the pressure is on and they can’t get the slack from rude customers.

Stopped by this evening to order food to go. Was closed. No sign on the door. Signs on the side of the building said “yes we are open.” Funny enough, we were just here last night for dinner. Thought we would order again. The quality of food has gone waay down hill. The wings we got had been dipped in a different sauce then wiped off and put a new sauce on top. We assumed it was a different order they reheated. In hopes that it was just a bad night yesterday, we wanted to stop by today as well. Pretty disappointed. I used to love coming here.