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Feedback gevenI received cold dumplings, and when I informed the staff, they told me that their fryer was broken. They offered to make more dumplings for me, but those also came out cold.
Great service. Mediocre food. Too greasy. One order was incorrect and was sent back.
The lady at the host stand was pretty rude and condescending to us. We sat at the bar and the bartender was nice, you could tell they were getting overwhelmed a bit helping the servers. Didn’t have any intensity to eat our appetizer so we ate that with our hands… and then still didn’t have any for a good five minutes once we got our meals. It was an overall good experience, but some things could be improved there.
The service offered by our waiter Tommy was exceptional, and he also gave us great recommendations.
The chicken lettuce wraps were fantastic, but the combo fried rice was missing the proteins it should have included. The shrimp with lobster sauce was awful and lacked flavor. Because of these issues, we don't often visit Chang's and only go occasionally to see if things have improved. However, it doesn't seem like we'll be returning anytime soon.