Andy's Frozen Custard - Mount Prospect

This restaurant is fantastic! The trees are beautiful, and the service is outstanding. We always look forward to visiting Andy's after special occasions. Recently, we came with two families and ordered nine desserts. The order was delivered quickly, and everything was just perfect. Honestly, this place is amazing!

At one point, a female employee called out three times for an order of the same chocolate treat, but no one came forward to claim it, so the staff ended up putting it in the freezer. Meanwhile, everyone who ordered before me had received their items and left. I noticed other customers also questioning their orders, as the employee kept announcing names in a chaotic manner, almost like a scene from a meat market, while others were holding concrete and other treats, making it difficult for me to verify my own order since no receipts were distributed. The staff seemed overwhelmed and didn't provide any updates or confirmation regarding my refund, claiming the system doesn’t print receipts for refunds. Save yourself the trouble and avoid this place at all costs. Now I’ll have to check my bank account over the next few weeks to see if the refund even goes through.

This is the best ice cream/airfield spot around! The lines can get a bit long during peak times, but it's definitely worth the wait. The staff is consistently excellent and friendly.

Andy’s is very good! The custard is amazing and it has such a nice atmosphere! Highly highly HIGHLY recommend!

Came thru drive thru on a late run around 8pm a little busy, I have too say for the young lady named Nicole very helpful, polite, and patient with everyone for the weather conditions were having. Thank you for great service, and for the manager thank you also keep up the good work.