Penn Station East Coast Subs

This was my first time eating hereBoo on management only having two workers during a busy lunch hour.Fries were like damp and oily, and also put in the bag upside down??Sub was messy and missing the onions I orderedAtmosphere is too dark and boring. Desperately needs a paint job and a brighter feel. Probably won’t be back. I’d really like a refund honestly.

Word of advice, please make sure employees change their gloves, cleaning the grill, etc. when preparing the grilled veggie sandwich, as a vegetarian i ordered maybe 3 times and 2/3 tiny steak pieces has been hidden. ?

Just left with an online pickup order at 11:48 on 3/1/24 and have never met someone more rude than the employee who handed me my sandwich. As she handed me my sandwich in a bag I said thank you and was ignored as she looked away. To ensure I wasn’t being rude, I said “have a good day”.. again ignored by the entire staff. Penn Station is one of my favorite quick lunch stops but I won’t walk back into this location again. Do better please. Have a good day!

The ladies were very nice to me. I really appreciated the kindness.

I normally don't write reviews of chain restaurants. (No one should need someone else to tell them what a McDonald's hamburger taste like. The service at this location has, however, recently has been great and really merits a 5-star review. The food has always been good, and they offer a few sandwiches that stand out such as their grilled club, their chicken teriyaki, their Rueben, and their pizza sub. Up until recently, it seems over the last year or so they have gone through a good amount of staff turnover with some being better than others, but the current staff has lasted a while and really stepped up service. They are friendly and do a great job preparing the food, but especially seem to go out of their way to make customers feel appreciated. If you have not given the Medical Center Parkway location a try in a while, it could be worth trying again. If you do, I might also suggest going on a Tuesday. They give free sample-size cookies out on Tuesday--until they run out. (That has only happened one time for us, and the staff remembered us and made up for it the next week!