Wingstop - Naperville Forgue

Ordered a bundle of food flours with a la carte large leg bite and was given a large boneless chicken instead of upper leg bites I called back to the restaurant to inform mistakes and manager gaveby was very rude. she began to tell me that she prepared my order personally and the bag said thigh bites. I told her that this was not what was in my pocket, and she began to argue and go back and fourth with me because she personally fixed my order. very unprofessional and even though people wanted to make mistakes to bring their attention so that I could bring back. to make a long story short, I brought back and low the next day, and behold, they were boneless shun and gabby was not where to be found, although they left my input and information in the register. the dame in the register was very polite and said that I would be refunded on Monday, which is 2 days later, because they cannot make a weekend refund. no other compensation was even offered after I drove for more than 20 minutes for something for which the manager did not even apologize. gabby has to get manager training and know how to deal with situations and how to talk to customers. I will definitely not be back to support this particular location.

From this place accidentally ordered as I wanted to order from a closer one. my reception said I have to call the load and can't answer the email. the load said I have to respond to the email and that they cannot cancel the order. because there was no physical opportunity to cancel the order, I went to pick up my order, which ended an additional 20 minutes longer than the estimate.

I have the coveted zombie wing special. eating is disgusting

Perfectly boiled, clean building and helpful staff! get their heat on their own risk.

Ok so... I tried a new Wingstop location. I'm really trying to give them a go ! However, you know I am gonna be honest. Wings were still dry and hard and the customer service was less than cordial. I like service with a ?. Here's what happened I placed a mobile order for 5 Piece combo wings boneless with Cajun sauce and fries and the fountain drink is included. So, when I arrived at the location I called to see if my order was ready for pickup and I happen to see the Coke Vendor fixing the drink machine. The locations only have one machine so I wasn't sure if the machine had been repaired. I asked the lady about it and she says don't worry about that so I asked again is the machine working ? She then replies in a very negative way. Yes So, I replied ok thanks. I proceeded to go inside to pick up my order and she pointed me out to a Man behind the counter and he then asks for my name on the order which I had already given to the lady by phone before going in. I know this is a long review but I think it's a good reference for anyone who wants to eat at this location. It's sad that great service is rare lately in these places that are in need of loyal customers to adjust the way they treat customers and put time and effort into making food fresh to order. My classic 5 wings with lemon pepper were dry and overcooked. I will have to pass