Panera Bread - Naples

This is my second time at this place, but a faithful customer to panera in fort myers. I always get the same: pick 2, broc cheddar suppdare and a roasted ****. I always ask for my broth roasted and they honor this. I came today and was told that my toast could not be roasted and the lady who treated the food argued about it. she wonders why the toast cannot be roasted. she said we never had to get brot here, really disappointed.

So a great staff! love londyn and skye always so helpful and make recommendations! I stopped one day here because I never had panera and they let me come back, the mac n cheese and brownies love? great service! I myself am manager in a restaurant, and I can say that this staff is very active. very clean and everything is always on camp, nice, keep it up!

I placed a delivery order yesterday. This is what I received for my Chipotle chicken avocado melt. So disappointed. I never experienced such thing and was so surprised that I have almost nothing to eat for lunch.

Spent $33 for horrible experience and food. Placed order on app, within 5 minutes was notified it was ready. I knew it would not be ready so I waited 15 more minutes. Went in and there were 8 people waiting at the pick up window. So much for the convenience of ordering through the app. 25 minutes later I received my bag. The girl behind the counter was working very hard, not her fault, obviously needed help. I quickly look through the bag, was missing chips, she gave me the chips. I leave to get back to work, unload the bag and a cookie is missing. Not a big deal but when you pay $2.79 for one cookie it is. The food was NOTHING like the pictures. The /2 Turkey BLT, at $7.59, had 3 thin small pieces of turkey and 1 hard piece of bacon. The BBQ chicken had barely any chicken on it and the bread was burnt and hard as a rock. Pictures below are of what they market as their food and what it actually looked like. To find a positive the Mac and cheese was delicious. Something has happened in the last couple of years as this Wiggens Pass Panera used to be so good in quality, appearance, and experience. So sad

Both locations, Naples Blvd and Wiggins Pass/US 41 has decreased very badly. I had visited many times those locations. There where no hot water, the other location the hot water was cold. No coffee at service station. No cream or milk. No hand sanitizer, No Butter ? for the bagels ? we bought. The recently time there where no butter and on top of that no plate for my bagel, they didn't even mentioned that there where no butter, they just served our bagels plain and dry I have go and get cream cheese, and that's ok but I'll will be wonderful if the mentioned at the counter so we can choose something else and no waste time waiting in line again to get cream cheese because who can eat a bagel plain and dry? At least not me?. Panera it's usually know for very good, fresh and healthy fast food. But for some reason for real it's decreased so badly. I can be here mentioning many things on the last experiences I have had here. Hopefully the owner do something to have a better service on this 2 locations!