Palm Shells - Nashik

Poor service. we go to a restaurant for an experience and I must say that I was absolutely disappointed with what I had on palm peels. we waited for an hour and a half to get our order, and even after the manager had agreed that he had not submitted the order, the owner could not find a ground. Moreover, due to a bad customer service, we did not have to complete our meal halfway on a day we went to celebrate.

Food quality is absolutely fantastic. its almost like dinning in a 5-star hotel. the personal and service is super .. and do not let me begin ambience of the hotel .. it is absolutely fabulous. must try a great experience.

So we went there to celebrate the arrival of the new car in our family. we had great hopes to look at the ambiente in few pictures. the ambiente is not bad. Eating is ok for the price they charge. we had veg hot and acid soup, cream of chicken soup and a veg and not veg main course. veg suppe was little on the salty side, cream of the huh was perfect. main course above average the thing here is, they didn't want to leave extra , which they can earn by making a water bottle worth $20 for $39 despite every article so high price. we carry in the regular our own water bottle, wherever we go, as we do not prefer long filled water in plastic bottles. but the person in change...read more

Poor service. We go to a restaurant for an experience and I must say that I was utterly disappointed with the one that I had at palm shells. We waited for an hour and a half to receive our order and even after the manager admitted to the fact that he missed to submit the order, the owner was not able to find reason. Moreover, because of such bad customer service we had to leave half way not completing our meal on a day we went to celebrate.<br br

So we went there to celebrate arrival of new car in our family. We had high hopes looking at ambience in few pictures. Ambience is not bad at all. Food is okayish for the price they charge. We had veg hot and sour soup, cream of chicken soup and a veg and non veg main course. Veg soup was little on the saltier side, cream of chicken was perfect. Main course was above average.The thing here is, they wouldn’t want to let go of extra they can earn by charging a water bottle worth for despite having each item priced so high. We usually carry our own water bottle wherever we go as we don’t prefer months long packed water in plastic bottles. But the person in change to take the orders flatly refused to allow us to carry our own bottle. We tried reasoning with him stating we have our own boiled water with us and we don’t prefer outside water but he wouldn’t budge. Later on throughout the serving, he was carrying grumpy face. ABSOLUTELY PATHETIC CUSTOMER SERVICE AND PATHETIC ATTITUDE OF THE STAFF. We should have left the restaurant immediately without placing the order but it was little late and we were not sure if we will get decent restaurant that time nearby.When I spoke to the owner of the hotel, the excuse he had was “people bring liquor in water bottles so we don’t allow outside water bottle”. When you see a family having female members and a toddler, you’re supposed to take situational calls and not be adamant about your nonsensical rules. A high end restaurant which cannot differentiate between sober family out for nice family dinner and drunkard bachelors out for cheap alcohol party in costly restaurant doesn’t deserve to get my business. Absolutely worthless. Spoiled our mood with the pathetic service to say the least.We won’t visit this restaurant again but hope they change this stupid rule of theirs.