Feedback
Feedback gevenI enjoy going to McDonald's when I travel because I can always count on the quality of the food. This time was no exception, and I particularly appreciated that the fries were less salty, which is a plus for me. However, there was a long wait both inside the restaurant and at the drive-thru, and we spent at least 10 minutes in line. What surprised me was that no one seemed bothered by the wait; most people were just busy looking at their phones. I also noticed a security guard on site, which made me feel safer. One downside is that the drive-thru line faces a large dumpster, which doesn't contribute positively to the overall cleanliness.
My wife always orders sweet tea whenever we visit Nassau. The restaurant is clean and offers free Wi-Fi. It's consistently busy here.
The food is inconsistent. I usually order the double Filet-O-Fish, which is decent. My wife chose the double Quarter Pounder, but the bread was so hard it could have been used as a brick.
After a lengthy wait in the long ordering line, I finally placed my order at 11:54 AM and received it at 12:28 PM. I had ordered a Quarter Pounder with fries and a drink. In my opinion, nobody should have to wait nearly half an hour for a single combo. Although the restaurant was busy due to lunchtime, I couldn't shake the feeling that they might have forgotten my order until I inquired about it. I noticed several customers approaching the counter after receiving their meals to report missing items. The staff also lacked any friendliness, offering no smiles, greetings, or thank-yous as they simply left my takeout bag on the counter. As for the food, it was typical McDonald's fare, but by the time I got it, it wasn't hot anymore due to the wait. The menu options were limited as well. On a positive note, the wifi was good, but for some reason, you can't eat upstairs.
The restaurant needs to improve its ordering system and the way customers can reach out for assistance.
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