Mirchi Masala - Neath Port Talbot

I ordered a delivery takeaway from this restaurant. After waiting for over an hour, my order finally arrived. The total cost was over £50, but there were items missing. When I called to inquire, I was told it would be another 45/60 minutes to receive the missing items. I found this unacceptable and requested for the delivery driver to return and take the food back. However, they abruptly hung up on me. I decided to drive to the restaurant with the food to get a refund. Upon arrival, the missing items were waiting for me, so I decided to give them another chance. Unfortunately, when I got back home, I discovered that my order was once again incomplete. When I called back, this time very frustrated, I received the same response of a 45/60 minute wait due to being busy. One of the items I ordered was king prawn masala, but when I opened it, I found that it was actually chicken masala with a burnt taste. I hope that whoever received the king prawn masala didn't have a shellfish allergy. I have been a loyal customer for many years, but the recent meals have been disappointing. This experience was the final straw for me, and I will not be returning to this restaurant again.

This Indian takeaway is superb ! We often order from here for a family celebration and the service and quality are always to a very high standard. Delivery takes about an hour, from opening time, perfectly acceptable. The menu is extensive and is always plentiful and delicious. We tend to try alternative dishes. My partner and I usually share a mains as the amount of food is a very generous portion. Great delivery people . What's not to like too, about a night of not having to cook dinner !! I cannot recommend this establishment enough and as a family we all love eating from here.

Been here Many times before but tonight took over an hour delivery for an address around the corner. Food took 50 minutes to arrived after they said it had left, food arrived stone cold and the dansak was too hot too eat (for people who enjoy a Madras) rang to complain and they laughed. Won't order from here again.

Received half a portion of prawn karahi and burnt saag paneer , when I called and explained the situation , I was told “5er off next bill” , I proceeded to tell the guy that there would not be a next time at this rate. So asked if he could resolve my issue then and there as it had ruined my Friday evenings eating experience with my partner. I was shouted at down the phone , told “You don’t know what a portion looks like” , “you don’t order prawn dishes all the time so how would You know?” and literally the words “you are wrong” After getting nothing but a stressed out manager who’s who’s attitude was as burnt as the tofu consistency paneer I’d been unlucky enough to receive , I was forced to hang up the phone . I have never been spoken to like that by someone who supposedly provides a service of any kind that I pay for. Truly abhorrent and disrespectful behaviour towards me will ensure I never eat there again. The food is usually ok, but tonight it wasn’t and when I politely requested that be sorted , I get hounded by some ignorant man who has the customer service skills of a tracheotomy. I appreciate everyone has off days , and that goes with the food too. But I’m reasonable, and the guy was not , when given the chance to resolve , he inflamed the situation by shouting at me for not agreeing with him ?! I’ll be leaving any review with pictures of the meagre portions and burnt curry so see for yourself. Do yourself a favour , throw all previous pre conceptions of what a “portion” is out the window , embrace you’re sadomasochistic vibes, as you won’t be spoken to like this unless you pay for it in a basement in Prague on a stag weekend. And prepare to have you’re opinions shot down like a Luftwaffe pilot during the Battle of Britain. Truly vile experience.

I’ve tried this takeaway twice this month superb food kebabs garlic chilli chicken were excellent as were all the extras