Cookies By Design - Needham

I ordered cookies for my father to be delivered on 3/24 on 3/27. It is now the 28th and I just found out that the cookies were never delivered. I called them and was told that they were delivered today on the 28th. This is really poor service and I would not recommend or use them again. I should have stuck with Edible Arrangements, as they always get it right. They also promised to send an apology note to my father, but they never did. Overall, bad service. They seemed to not care and may have confused my complaint with another. I will update my review once my father tells me they never sent the apology.

I had a wonderful experience at this restaurant! On Thursday evening, I ordered online and picked up a beautiful bouquet of emoji cookies for my daughter's 8th birthday. The communication and service were excellent. It was a great alternative to a traditional birthday cake as each cookie was individually wrapped and personalized with her name. The children loved it! We even used it as the activity for their birthday party- a cookie decorating competition where they tried to match the designs of the professionals. Hopefully, this local business will continue to thrive under new management.

I placed a same-day pickup order and received a notification that my order was being processed, but I didn't receive any information about when to pick it up. I stopped by on my way home from work and was warmly greeted by a friendly female employee who had my order ready and waiting for me at the front counter, just as I had requested. The cookies were individually wrapped, beautifully presented, and delicious! I was extremely satisfied overall and would highly recommend the Needham location to everyone.

Cookies created by design beautiful, delicious and custom logo cookies for our company in a short time. they were very easy to work, great communication, and the product was very popular with our customers. I would do this for personal or business these cookies are great!

This company/location is OUTSTANDING! I'm located in Chicago and I had to place a custom order for the next day not knowing anything about this place. They were SO accommodating and responsive (as if I was their only customer). I sent them a pic for reference and they did an even better job that I expected. Delivered on time, in perfect condition and tasted delicious (so I'm told)! The recipients were so impressed as am I and Kai was a pleasure to work with. 5 STARS!