Taco Bell - New Albany

Without going into much detail, I have been working on call, and my wife is pregnant. I got off work and she wanted Tacos I ordered online as it was only about an hour and half before they closed. I ordered a taco 12 pack and cinnamon twists. When I get to the drive through they give me two tacos and an order of cinnamon twist. The lady would not be reasoned with, she showed me my receipt said soft taco twice and cinnamon twist, even though the receipt showed party pack as well. She told me to come back the next day. I am working on-call. I have no schedule so I immediately got called back into work. I called the manager, who said the employee did what she was told to do. But if I came in he would make the tacos for me as long as I showed him the receipt. This place is 40 minutes from my house, so it's not nearly worth my time or gas to go get them made. No offer of refund or working with the customer. I will not go back or recommend this location to anyone, or even taco bell at this point. Long story short I spent 30ish dollars for two tacos and a cinnamon twist order. Would have given 0 stars if possible.

It's crazy that you order chips and cheese and they either ALWAYS forget the cheese or you get a cheese cup with BARELY anything in it SMH.... That's just pure laziness for real! If you go through the drive thru I STRONGLY recommend that you pull over in the parking lot and thoroughly check your bag to make sure everything is there and made correctly or you will more than likely be disappointed when you get home to find items missing under/over cooked or incomplete!!! The only reason that they get two stars instead of just one is because the employees are pretty friendly

The drive-thru line moved quite fast, which is a certain plus! the 2 workers I interacted with were good, certainly not rude, but also not really the joys. the eating was fresh, but ingredients were omitted (sour cream.) some shops plumping the burritos ingredients, this business probably on the exact amount they alleged. To summarize, I would not go out of the way to go here, but I would not avoid it either. it was average.

Had to wait almost an hour to receive order inside even with a fully staffed restaurant. Have had a few instances of slow service taking around 30 minutes over the last few weeks but this was the worst I've had yet personally. Have similar stories from friends and family. Management needs to take a look at the work ethic of this location.

WOW_ Talk about dropping the ball ! This WHOLE VISIT WAS A CATASTROPHE.Everything from them using regular hamburger meat on 3 of our 4 chicken chalupas, for which we had two combos, to a GIANT hairball inside my gfs cinnabon bite, they didn't even give us any damn napkins nor a receipt... Y'all really took us for 26.00 AND MADE US BOTH SICK AS HELL. THX MUCH