Cafe Hugo - New York

That was the worst experience we had in every hotel. We had booked great things about the rooftop before we arrived, we tried to book and was told to book when we arrived that it was not a problem. Upon arrival for our stay the roof strip was closed for the season!! The staff was very rude, not even from the desk when we arrived to welcome us. We were an inconvenience for them. The room was tiny with a view of a building on the ups. It melted, there were warm water in the shower and the room was dirty. Extremely unimpressed, we went to ask if there is another room that we could have a look, and we were even told with the problems with our room that we need to pay to upgrade! I would recommend to everyone stay away from this hotel. We paid a lot of money a night for a disgusting room and a terrible stay. We were so unhappy that we stayed out of the room from the minute we woke up until we went to bed, because we couldn't stand there. Don't do it to yourself, you'll regret it if you stay here!

I wanted to stay close to restaurants and attractions, but away from the heavy traffic flow and loudness at night. That was just perfect! The room, bed with the fluffy pillows and shower printing were all amazing! What this niche does is hospitality. Reception, security and housekeeping were all so friendly and welcoming. Gigi, the beauty at the reception, is so informative in the city and direction. She was very friendly and helpful in every way! Can't wait to come back, not only to visit NYC, but this wonderful hidden gem!

We came for a first time Staycation since our son was born and it surpassed my expectations! We dealt mainly with Gigi at the front desk who was not only kind and hospitable BUT she helped facilitate the delivery of a special dress from a local store for an evening out. Our room was very clean and comfortable with a beautiful view and best of all QUIET! We can’t wait to come again

Disappointing is an understatement. Stayed in the city to minimize my commute over a 2 day offsite (I live about an hour outside the city and now I wished I picked somewhere else to stay. The bare minimum a hotel should provide is a 1 comfortable bed to sleep on, 2 a hot shower, and 3 a clean space. They got 1 out of 3...it was clean thankfully. The bed had very notable and large springs; when I laid down I actually thought I laid on something but it was just the springs in the mattress pushing through and not just one spring, all of them. Awful. Fast forward to the next morning and there was (at best! room temperature water in the shower, despite running it for a long time thinking it just needed time to heat up. I called the front desk, they apologized and said they'd look into it so I took the fastest shower possible. But same thing on day 2. It's a total no frills place, no bellhop or true concierge but I would have been fine had the basics been provided. I will say that despite it being right across the street from a main UPS depot (dozens of trucks , it was quiet so that was a positive. But I won't stay here again and it's a shame since I'll be staying in the city occasionally for work. It looks cute and had potential.

We have stayed at Hotel Hugo several times over the past few years, and always have a great experience. Quality hotel in an excellent location also a fun bar with great views on rooftop. Anthony provided us with great customer service!