Pennylane Coffee - New York City

It is so difficult to find a good matcha in midtown, let alone New York, but the one at Pennylane is great. I work one block away and this is my go-to place.

Best cappuccino in the neighborhood. Lovely baristas!! The ham and cheese sandwich is divine.

Me and my partner (2 black women) walked in and the Asian man who was working behind the counter was having a personal conversation with a customer. Instead of helping us he continued his conversation with the customer and ignored us. We are customers too. We just stood there until finally a latino man came out and took our order. After we got our drinks, a white man walks in and the Asian man working stops talking to the customer he was having a personal conversation with and helps the white man. Why didn't he help us when we walked in? I guess two black women aren't considered customers to him. But a white man is considered a customer and will be helped immediately. I used to like this place when I worked at the UN a few years ago. I never had a bad experience and I used to come here religiously. The customer service has gone downhill. I don't support racism or discrimination based on customers skin color.

Their flat white was very smooth. Perhaps a bit too smooth..? Their coffee was good with acidity. I tried their matcha scone but could have done with more matcha in it; it was quite dense. I appreciated their modern vibe and friendly service.

Not worth the price of what it is. A coffee and cookie were $12, what!