Chipotle Mexican Grill - Newburyport

This is absolutely the worst Chipotle I?ve ever had in my life. Barely any cheese, none of the salsas I ordered nothing of what I wanted. And you cannot call the store you get some automated machine.

This might possibly be the worst chipotle I have ever had in my entire life. I ordered to pick up at 6:10, and the order was not ready until 6:30. That is not even the worst part. I ordered a chicken burrito and was given carnitas, and they forgot to add cheese. Additionally the burrito was terrible and the rice was crunchy. Do better.

This has to be the most poorly managed franchise restaurant on the planet. After yet another debacle that left me without food despite paying, I'm officially done (fun fact: this time the restaurant doors were locked when I showed up to pick up my order, forcing everyone into the drive through line where I spent 20 minutes without moving before driving off enjoy my $13, Chipotle! . The issues are too many to recount but if anyone is looking to study an A example of atrocious franchise management, this is it. All other franchises along the same road are doing just fine so this goes beyond staffing shortages. Please spare me the canned corporate response and shut this disaster down.

I've ordered from this location seven times in the past month because it's the only place nearby where I can eat without getting sick. However, every time I've gone to pick up my online order, they've been closed 1-2 hours earlier than the listed closing time. If you work night shifts like I do, I wouldn't recommend ordering here; they rarely seem to be open when you expect them to be. The closing time should really be listed as 6 PM.

My family eats here frequently. My husband and I have 5 kids between us and we normally visit more often also with extentended family. We call ahead most of the time, but sometimes things just happen and we might just end up there. They have never behaved any other way but welcoming. One of my favorite foods is the Chicken Bacon Ranch quesadillas. 3 out of 5 our kids also.