Caffe Nero - Newcastle upon Tyne

Unfortunately baristas are rude and every time I have been in there they have made the wrong drink or not bothered to heat the milk up before adding it to the coffee so the coffee is lukewarm at best. Go to St. Mary's place instead, so much better!

I visited this place few times and every time is getting worse. It doesn’t deserve not even one star. Staff who take orders is completely rubbish. Won’t be back.

Popped in with the wife for a quick coffee the other day. Normally choose other brands but we liked the location of this one. There was plenty of seating available, albeit the space could be much better-utilised, and service was decent. It was a busy shopping day. Call me old fashioned but should people not be tying their multi-coloured hair up and taping piercings down so my wife isn 't drinking hair and bits of tacky jewellery in her festive cappuccino?! Also I understand equal opportunities and all that, but one of the 'glass collectors ' or 'Trainee Barista ' staff looked like they came off the last zombie train and couldn’t run a bath let alone conjure a coffee. For a classy outlet in a really popular location and with great products might I add (lovely Blueberry muffin), I think the current staff presentation attracts the types of people I try and avoid thus pushing away people like me, for the better or worse to each preference of course. Otherwise lovely views, decent decor, love the books available to read, hate people with laptops hogging whole tables nursing drinks for hours for free wi-fi no doubt and standard price and variety.

Big thanks to Jamie who was wonderful not only with me but also with my little one. Knew my order without even being told and added a little extra for my little one

Wanted to go in for a sit down coffee at about 5:50pm, despite the closing time on the door saying they close at 6pm, there were still a lot of people sat down so I thought I’d go and ask about the closing time in case it was out of date or changed. Instead of giving me a straight answer the male staff behind the counter with the long hair thought it would be funny to make a cocky comment about the closing time on the door. Quite shocked at his reply. Very cheeky!