Masak Grill Steakhouse

I have never experienced such long waits for food at any restaurant before, but unfortunately it happened twice at this establishment. I was willing to overlook it the first time, but experiencing it again was unacceptable. There was no proper apology given, just weak excuses. The food was excellent during our initial visit, but it was completely wrong the second time. Despite being late and hungry, we quickly ate and left without much satisfaction. The second visit was a chance for the restaurant to make things right, but it seemed like no one cared enough. It's disappointing considering we spent over £200 between the two visits. Due to these reasons, we will not be returning.

I typically try to avoid writing negative reviews, but I was very disappointed with my experience at this restaurant. The steak was flavorless and seemed to be lacking proper seasoning. Overall, it was not worth the high price. I left feeling like I had wasted my money.

Food is bland and it doesn’t change no matter how many times it’s mentioned. If you’re a foodie it’s a no no. Lack of flavours, mocktails too sweet, starters aren’t good either. Only decent thing is the burger. Steaks are overrated and almost uneatable.

Fool me once, shame on you. Fool me twice, shame on me. We gave this place a try for a second time. The first being soon after it opened and we were excited to try the steaks unfortunately, their 'medium rare ' is fully cooked and was so tough and painful to chew. Wouldn 't give it to a dog, however, we didn 't fancy waiting ages for another steak and stuck it out. I dread to think what their well done steaks are like if their medium rare is like a dog chew. Another member of our group ordered the Masa Wasa chicken that we tried and was so much better than the steaks. For a steak house, their other dishes were much nicer including the biryani, which were recommended to others but not the steak. Never the steak. Like I said, it was so tough that it gave me a tooth ache. I believe the chef 's don 't have a good understanding of how steaks are meant to be cooked or how tender the cuts of meat should be. We decided to give it the benefit of the doubt and returned a second time after a few months. Bad mistake! We went back mostly for the Masa Wasa and Biryani since we enjoyed those last time. And once again, we were disappointed with entirely changed dishes that were completely different in flavour, colour, smells nothing was the same! We were gutted but we 'd waited ages for the food and once again, stuck it out. It 's such a shame and when asked by the waiter if we enjoyed it, we truthfully told the waiter that it was different and not like before. He came up with some story about how the colour had changed and some customers like it and some didn 't. I very much doubt people like something as bland as the new Masa Wasa that was hardly seasoned with salt!! It 's clear the chef 's have changed and there 's absolutely no consistency with their food. It 's just consistently BAD! Safe to say we won 't be returning. Not worth the money or time wasted there.

First visit to this restaurant. We booked our seats before getting there. Reception was courteous. Promptly seated in our reserved seats. Wonderful atmosphere. Did not have to wait for our food for too long. Nice staff. And above all, lovely food. Not too expensive. Fully recommend this restaurant.