Neptune - Newcastle upon Tyne

We opted for a la carte rather than 'banquet' style and ordered prawn toast, chili salt squid as starters, followed by chili salt king prawns, Szechuan chicken, crispy beef in Cantonese sauce, and fried rice. Our drinks included two small Proseccos and a pint of John Smith's. The good: the chili squid, chili king prawn, and fried rice were very good. The bad: they didn't provide chopsticks, only forks. They also no longer have the heating plates they used to, so the food cools down quickly on cold plates, affecting the quality. The crispy beef was only average and became unappetizing once it cooled down. The Szechuan chicken lacked flavor. The Prosecco came in tiny 200 ml bottles at £7.20 each, which seemed overpriced considering you can get them for £2.50. The John Smith's was priced at £3.90, which was fair. The service was weak, with only 3 people serving in total, and we had to remind them about forgotten drinks and dishes. Considering the total cost was just over £83, this was a forgettable experience, no better than a decent quality takeaway meal. The restaurant seemed run down with no atmosphere, and playing Abba songs in a Chinese restaurant seemed out of place. The disinterested staff and the fact that only 7 people were eating at 3 tables when we left at 9.10 summed it up. We won't be returning, sadly, as we had great memories of the Neptune. Unless you're okay with a Chinese restaurant lacking atmosphere, chopsticks, average food at high prices, and disinterested staff, you may want to consider eating elsewhere.

My first time here because my regular was closed. Staff were fantastic and the food was great. Easily the best Chinese I’ve had for many a year

Service initially good. However when I complained about the portion size (6 pancakes duck only for three) I was told by the manager more could be supplied at extra cost. I asked the cost and was greeted by a shrug of the shoulders. Main course selection was also frugal and not particularly well prepared. Evening spoiled. Will not visit again, or recommend to my many friends!

I'm astounded at the lack of reviews for this restaurant. The service and welcome makes it amazing. We came for an annivesary and on arrival found our table decorated and a congratulations banner. A nice start to the evening. The couple that run this place have been here for 20 years and it was fully booked. They have a good selection of banquet options and I was allowed to swap out the soup choice with no surcharge (picked a more expensive soup). During the meal service was attentive and serving stsff asked about anniversaty. Food was good and we had a great time on our special day.

We typically choose Neptune as our first option for dining out. The restaurant is good, has a nice ambiance, and the service is friendly. However, our experience on Saturday was a little disappointing. The menu was a set meal, but there was a lack of duck, so we had to request more. While they did provide it promptly, we shouldn't have had to ask in the first place. We may consider looking for a different restaurant next time.