Gourmet 4 Newport

It seems that the business has completed its training, but your system does not appear to be up to date.

**Gourmet Disappointment** I recently visited the Newport branch of Gourmet 4 for what was supposed to be a special anniversary meal on Saturday, October 9th. Unfortunately, the experience turned out to be quite the opposite. Upon arrival, we eagerly browsed the menu and decided to order the Bottomless Brunch, which we paid for with high hopes. After waiting for 40 minutes, a lone staff member—who was juggling the roles of waiter, bartender, manager, and receptionist—finally approached us. To our dismay, he informed us that he was unable to serve any alcoholic drinks because he didn’t drink himself and lacked the necessary training. Shockingly, he couldn’t even open a bottle of wine! To make matters worse, we learned that the Bottomless Brunch we had paid for was not actually available, and our request for a refund was denied. This left us completely stunned, especially since we had anticipated enjoying drinks and cocktails. In his defense, the overwhelmed staff member did allow us to go behind the bar and choose our drinks, as he was unsure how to handle the situation while also managing multiple takeaway orders. We ended up finding two bottles of sparkling wine, which we had to open ourselves since he didn’t know how. When the food finally arrived, it was mediocre fast food—not terrible, but certainly not worthy of the ‘gourmet’ label. Describing it as gourmet would be like calling Johnny Vegas beautiful. The presentation was lackluster, served without condiments or cutlery. After some time, we finally managed to find the staff member again, who sourced some cutlery for us but stated that condiments were unavailable. Personally, I find a dry, unsalted, un-ketchupped chip to be a culinary crime! For dessert, we ordered two cheesecakes and a brownie, but only received one cheesecake and one brownie. After waiting another 15 minutes and inquiring about the missing cheesecake, we were met with the less-than-helpful response from our overworked staff member: “Sorry, we’re…” Overall, this experience was far from what we had anticipated. If you are looking for a true gourmet experience, I would recommend seeking out another venue.

The customer service was disappointing. When we arrived, there were about four other people dining in the restaurant. We were informed that there was a minimum wait of 30 minutes for our food because they were prioritizing delivery orders. I mentioned that they should prioritize their dine-in customers first.

The training system at Business Hat seems to be outdated.

--- We had a disappointing experience at the Newport branch of Gourmet 4 on Saturday, October 9th, during what we had hoped would be a celebratory Jubilee meal. Upon arrival, we were given the menu and excitedly ordered and paid for the bottomless brunch. After waiting for 40 minutes, a staff member—who identified himself as the waiter, barman, manager, and receptionist—approached us to explain that he was the only employee working that night. To our surprise, he informed us that he was unable to prepare or serve any alcoholic beverages because he didn't drink and wasn't trained for it. Unfortunately, this meant that we could not access the drinks included in our bottomless brunch package, and we were told refunds were out of the question. Understandably, we were shocked since we had paid for drinks and cocktails. However, in a commendable effort, the overwhelmed staff member allowed us to help ourselves behind the bar since he wasn’t sure how to resolve the situation amid numerous takeaway orders. We managed to retrieve two bottles of champagne, which we ended up opening ourselves because he didn’t know how. When the food finally arrived, it came promptly and was not terrible, but definitely not gourmet—more akin to a lackluster pub meal. To add to the confusion, the food was served without any condiments or cutlery. After some time, he was able to find cutlery for us but informed us that condiments were not available. I must say, a dry, unseasoned chip is a culinary crime in my book! We then ordered dessert—two cheesecakes and one brownie. However, we only received one cheesecake and one brownie. After waiting 15 minutes, we inquired about the missing cheesecake and were met with the response from the waiter/barman/manager/receptionist that it was simply “sorry, we are out.” This experience left us disappointed and regretting our choice to dine there. --- Let me know if you need any changes or adjustments!