Newport Dinner Train

It was really nice but way overpriced for the portion of food you get not to mention our food didn't come out hot. Nice experience and beautiful views but wish we got more bang for our buck. Disappointing.

Where do I even begin...? My husband and I chose this experience to celebrate our four year anniversary and decided to accept the price of the tickets as this should 've been an experience unlike any other. Being greeted and brought to our table was nice, the decor of the train car was very pretty, and the table/area was clean and well maintained. While we appreciated that attention to detail, we expected it considering the price of the tickets. Our appetizers, the brussel sprouts and flatbread, were entirely unexciting. There was nothing bad about them, the flavor was fine and the portion was good, but they were truly lackluster. The serving of berry sorbet between courses was a welcome treat. Our main entrees, however, were nothing if not a disappointment. I had the filet mignon, which was cooked correctly, but was soaked in a gravy/reduction that tasted exactly like the brown gravy powdered packets you buy at the grocery store and mix with water. I was disappointed to find that my husband 's meal was soaked in the same thing, masking much of the flavor of his veal. Dessert was pudding. It was marketed as pumpkin creme brulee and a salted caramel chocolate mousse, but the texture and consistency of both was nearly identical to a poorly made pudding. The flavor wasn 't even enough to make up for the lacking texture; two people who absolutely love dessert left many mouthfuls still in the dish. Now, our notes on the price. As if the tickets weren 't expensive enough, we were frustrated by the required gratuity charge. I completely understand wanting your staff to get a fair wage, but that should mean that you pay them better, not require guests to pay for a service they 've yet to receive. We hardly saw our server; she greeted us initially and brought out our cocktails, but she didn 't serve us the sorbet or our dinner or bus our plates. We had to ask another server to put in an order for additional drinks. In my opinion, service like that doesn 't qualify for a 20% tip. Then, on top of that, there was a reminder to tip again based on the drink tab. Whether that 's going to the server as additional labor or to the bar staff, it seemed ridiculous to ask us to tip a second time. Lastly, the thing that was the worst part of the entire experience: the view. Why would you have people board the train and get moving around 6:30 just for it to be pitch black outside by 7? If we had had the foresight and realized this would 've happened, we wouldn 't have done this. It should be on your website, as you 're booking tickets, that there will be absolutely no view when you 're booking for dinner at 6:30. The meal should either be served much earlier or the rate should be discounted. If I wanted to eat a plain, disappointing meal in a moving vehicle without any sort of impressive view, I would 've gone through a drive-through and saved myself A LOT of money.

Terrible customer service. I booked a dinner for two in Oct but did not receive a confirmation. I tried to contact them several times using the info on their website to no avail. They don't answer their phone. The call goes to voicemail yet you can't leave a message because the voicemail box is full. I have tried to use their text form multiple times on their website yet I have not been contacted. It's a bad way to run a business. I would give them 0 stars if I could.

We had a great time, food was good, scenery was great, we would go again, thank you

5 stars Omg had a great time, 1 st if all let's talk about the food. It was amazing quality and well worth it for the food only we also did the murder mystery and the show was fun and helped to pass the time...