Arthotel Ana Flair I Nördlingen

Absolutely crazy!!! Reserved and paid online. Hotel locked. No one available at the number provided. We are going somewhere else and will demand our money back. Absolute impudence cannot be recommended to anyone. Service: 1

What we liked best was the plentiful and above average breakfast. Also the comfortable box spring bed and the quiet location of the room. It was like a stone's throw from the hotel to the city center. Exactly how we wanted it. Addendum: The heating worked perfectly for us! In the bathroom it was often warm like in a sauna, even though the heating was only set to 1. However, there are still deficits when checking in. Rooms: 5

Ice cold rooms (heating doesn't work, only cold water) and the full price is charged for this. I ended up getting a discount, but only after I paid. I will never book there again because I was there in January this year and the rooms were cold too. Rooms: 1 Service: 2 Location: 5

The hotel is located opposite the station, which is very convenient. Late-night check-in is also smooth. The rooms are very clean. Highly recommended. Rooms: 5 Service: 5 Location: 5

I booked for 4 nights from Dec15 to 19, 2023. I arrived at the hotel at 16:00 on Dec15 Friday. The hotel was locked and not staffed. The notice on the door said I should have received an email with a security code to retrieve my key from a box on the door to check myself in. But I did not receive such an email. I called the hotel and there was only an answering service. Fortunate another guest helped me to call and got hold of a staff, who provided the security code on the phone, which enabled me to check in. on Dec16, my dirty towels were not changed. I requested to have some clean towels, via the phone, again, since the front desk was not staffed, again. The staff on the phone promised to have the towels delivered within one hour. I waited from 18:00 to 22:00, nobody came. I called more than 5 times, nobody answers. It feels like staying in a ghost castle, there is neither staff nor guest (no wonder! here.