Captain D's Seafood Kitchen

I waited for over 30 minutes in the drive-thru, which is expected, but I usually don't wait. However, the inside of the restaurant was not busy, with only two people in the front. It almost felt like the person who took my order and payment went back to the kitchen to cook my food. The food was so hot that the to-go container was melted. When I opened my to-go box, it looked like a disaster. The dish had spilled over and I had to carefully remove my food. Unfortunately, I accidentally cut my gums on a sharp edge while trying to salvage my meal. I ended up not finishing my food because of this incident. I shared some of it with my 2-year-old, but I was worried about him accidentally ingesting any broken pieces of the dish. The staff didn't seem to care much, so I didn't bother calling to complain.

Yesterday a car in front of me in the line. they laid their order, then I was next. no problem, excellent order. drive around waited behind the same car for 20 minutes. my order that I receive, please a lot of tartaric acid sauce. I'm getting three weed sauces. I'm going in to get more. cooks has cried that has to cook. Inside was relatiw overcrowded. I ordered 4 pieces and 3 pieces if I don't puppy after home. I think they've changed there too. no idea when I'm back.

Paid for a large tea, got a small. They had plenty of cups.Sounded like the guy Marcus was talking to someone on his phone.If I hadn't gotten cheesecake I wouldn't have anything to eat with.I am in food service. I try to be understanding, but I had just gotten off of work and I was thirsty and hungry. I had been in the heat

About Captain D's location off Edgefield Rd in North Augusta, SC:One of worst experiences in fast food ever! I went 45min through a drive through, and still had to go in for missing meals for another 20 minutes. After that, the food was still wrong!!!!In the drive thru wait, I told my son that if someone is that rude, angry and have that much attitude, they need to leave there and work someone else! Also some times people are so unprofessional, unkind and out right nasty to others just because they actually have to work and earn money for a living!When I went inside to get missing food, it was even worse. All employees were the worst ever in customer service, including the cooks in the back. The head cook was degrading to the females in front. He even went as far to say, I want you to do, what I tell you to do They all yelled, disrespected, and argued with each other so much out in the open that even other people who were sitting inside to eat, got up from their meals to tell them to stop it and how much they ruined their meal by listening to them.The kicker is, they actually said all the same things I was telling my son in the car. You know it's bad when two people who never even laid eyes on each other say the very same things about the employees!!!To the manager of this Captain D's, I sure hope you haven't been the role model to support this kind of behavior and act this way yourself!If so, you need to go too!!If not, you got to Clean House!!!!!To the regional manager, same goes for you!Plus, you need to do more drop in visits and be more aggressive setting the appropriate and positive culture for the work place.I felt so disgusted on the way back with my food from that experience, that I even felt my meal was ruined too.And it was!!! Couldn't eat it. Food was awful anyways!

Food took alittle more than expected to leave the kitchen and they for got some items but the food was OK at best