Mcdonald's - North Bay

We waited 20 minutes before we could even order our food. Once it arrived, we had to send back a burger that had an overwhelming amount of sauce on it. The garbage cans were always overflowing and the tables were left dirty. Despite asking twice, our table was not cleaned. The kitchen staff seemed disorganized, just standing around aimlessly.

We decided to have breakfast indoors. The service was quite slow, but our order was accurate. The coffee was served hot. We've visited this place before and found the service to be slow on that occasion as well.

Went there while on a business trip to try the limited edition Italian Pesto Chicken sandwich. I tried to be techy, and decided to do a mobile order, smooth process, a bit hard to find the special stuff, but was easy to modify fries for poutine, and I got a happy meal to get the books for my daughter. The problem was when I arrived, all orders are taken and people are left to wander now.. So you have awkward people waiting in different spots.. As I had a mobile order, I just walked in to wait.. Should have had a station with numbers for the order, but there were none. When I saw what looked like my order I approached, instead of saying my order number, the 2 members of staff just looked at me confused and uttered mobile order ? I guess they dont get many yet. Sandwich was good, ciabatta bun was flavorful, garlicky a bit, and the aioli pesto mayo was great. Delicious, didn 't feel like the usual Mcdonalds. -1 for the service awkwardness, but I do enjoy mobile ordering, great concept!

After speaking with the manager (not the shift manager), my concerns were addressed and I was treated well. Although I won't be going back due to personal preference, I appreciate that they took my feedback seriously and followed up with me. It's McDonald's, so they'll likely fix any issues that arise. As a parent, I may find myself returning at some point, and I hope that my feedback will lead to improvements in the future.

Build your own burger is a great way to enjoy a meal.