Florence's - North East Lincolnshire

Went for a gorgeous afternoon with mum. Staff are very nice and the shop is immaculate. The choices are fabulous and the cakes are to die for. Recommend time and time again.

I live in Scartho and have visited Florence's on several occasions. While the food is nice (delicious cakes! the staff, or at least half of them are completely unsuited to work in the hospitality sector. Rude and unwelcoming, it is unusual to get a smile. One or two of the staff are lovely but I do feel that there is a serious lack of customer service training. I understand that the cafe does not struggle for custom but surely that is no excuse for not welcoming the customers that are there? I won't be rushing back. There is a new cafe around the corner or the Rose and Crown on Louth Road, both provide a welcoming atmosphere. Such a shame.

Called in on a Saturday Lunchtime,the girl on the counter seemed more interested in her phone than the customers and there were a few uncleared tables. Ordered a bacon and sausage bagel but they had no bacon (they are 5 shops along from a butchers) and the soup that we ordered was from a tin. We had called here previously and had found it much better before

You can't go wrong in visiting Florence's the place may be small but, their food and drinks are great.We had the deluxe afternoon tea today, at £10 per person it is very good value for money. If your looking for a lovely place to take your mum or friends then this is it. Staff are lovely, nothing to much trouble. Going back here is a must

Very friendly service . We nearly all had an afternoon tea found it very good value for money. Shame that they will now have to close again but we will certainly be visiting again when able to do so.