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Feedback gevenThis restaurant has really declined in quality. It lacks cleanliness and a welcoming atmosphere. There was no greeting upon arrival, and the checkout staff was neither friendly nor helpful. The pick-up staff didn't engage with customers at all or attempt to deliver the food. Given the total cost of $35, I think we’ll opt for a sit-down restaurant next time.
For some reason, this location consistently forgets to include all the ingredients in their dishes. I ordered French onion soup and they neglected to add the cheese and croutons. I also ordered a Turkey Avocado BLT sandwich, but they left out the avocado and instead added extra tomatoes to compensate for the missing avocado. If you're out of an ingredient, it would be helpful to inform your customers, as they may want to choose something else.
I encountered a problem when I placed my online order as the computer system crashed. When I arrived, my order was delayed. I approached the manager, who informed me that my order had been lost. However, the manager's polite and respectful demeanor, along with the professionalism shown in handling the situation, truly earned this restaurant a 5-star rating. Despite several people experiencing missing orders, the staff remained calm and composed.
I’m a big fan of Panera, but this franchise is not following the rest of the model. Got stuck in the drive through for about 30 minutes. Went inside to ask what’s going on. The air handler is disgusting. They were eager to comp the meal. Ok but the eggs were completely uncooked, (hope they were actually eggs). This was a horrible Sunday morning breakfast.
The most horrible experience ever, The problem is it's not the first time. I had no idea. It's a new style to cut bagels. Problem is you see what are you doing wrong and put them in the bag and send them home with the customer. That's what I got when I was home. I couldn't eat them was impossible and I was so upset. It's okay to do mistakes. It's not okay to not correct them immediately. .
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