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Feedback gevenSee the August 2022 Rio Station review. See also, Surfing Pig Rented a pontoon boat and went crabbing. The boat was clean and well maintained and with the advice of the staff there, we ended up with more crabs than we could eat. The staff were kind, informative, accomodating and treated us like family. There were some issues with mother nature and the staff went FAR BEYOND normal expectations to ensure our safety and comfort. Having been sooooo impressed with their extraordinary customer service, I asked about the cafe. I understand the food to be phenomenal (it was packed for dinner . Can 't wait to try it. :
Never rent a boat from this marina!!! I would give it a 0 star if I could. The boats are in terrible conditions, the seats were ripped, the boat was dirty there was trash in all the seats which shows that it's not cleaned in between rentals and most importantly there were no doors on the boats. I planned a day with my family and two small children to crab on this boat and was super concerned because there were no doors. They tried to accommodate us by giving us a bigger which also was missing a door. They tried to make up for it by making a door with a rope. How is this safe if a small child can fall right through a rope?? We were delayed to leave the dock because of the lack of door and their attempt to make one which delayed our return. They then in turn charged my credit card an additional $100 for the late return. This marina less than accommodating and the boats were in terrible condition!
Canceled NIGHT before on me saying it was too windy. Kids very disappointed. Every boat rental was open on the island but them. No white caps in back bay. No one even bothered to answer phones. Thank goodness Dads Place pulled through with a little boat so kids weren’t disappointed.
Staff was really friendly and they tried to make your experience great. We had problems with our pontoon rental while on the water and the staff was there within 5 minutes to correct the issues we had. Had a great time crabbing the remainder of our day and they were very accomadating with concerns to refunding us due to the issues. We will definitely be back on future trips.
Just came back from THE most relaxing day on the water!! The staff here were AMAZING, friendly more than helpful!! From the 2 young girls who checked us in to Paul who helped with the boat and Fra, who came to rescue us when we got stuck!!?Thank you South Dock!!!