Potts Doggie Shop - Northampton

I cannot believe how rude this place is to anyone with a gluten allergy. Stephanie REFUSED to give us a hotdog without the bun. She said they must provide it with a bun, or it violates the health code. She also refused to put any toppings on the side because they didn 't have cups or anything to put them in. I am sickened by the lack of empathy these employees had with making the order GF. In the end, our twenty-five hot dog order went to Yocco 's on Catasaqua Rd., who were very accommodating. They even said they switched out gloves to ensure no cross-contamination. Later, we decided to call Pott 's of Northampton back to allow the owner to rectify the situation. We were told the owner would call us right back. We never got a call from the owner, so we called back again. Vienna (I believe that was her name) said the owner was on vacation. We asked her for the owner 's name, but the lady refused to give it out. I wonder why. We found their names online, Mark and Bobby Mazziotta. Vienna said she was only a worker following orders but wouldn 't tell us whose orders she was following. Instead, she kept saying, What do you want me to do? I 'm only a worker . She even told us how much she makes per hour because she 's only an employee. In the end, we have yet to reach the owners. I called Bethlehem Pott 's doggie shop (different owners) to see if it was a thing with these doggie shops. They said they would gladly accommodate the GF allergy. We were lied to by the Northampton shop 's employees because no other place said handing over a hotdog without a bun would be a health code violation.

I cannot believe how rude this place is to anyone with a gluten allergy. Stephanie REFUSED to give us a hotdog without the bun. She said they must provide it with a bun, or it violates the health code. She also refused to put any toppings on the side because they didn 't have cups or anything to put them in. I am sickened by the lack of empathy these employees had with making the order GF. In the end, our twenty-five hot dog orders went to Yocco 's on Catasaqua St., who were very accommodating. They even said they switched out gloves to ensure no cross-contamination. Later, we decided to call Pott 's of Northampton back to allow the owner to rectify the situation. We were told the owner would call us right back. We never got a call from the owner, so we called back again. Vienna (I believe that was her name) said the owner was on vacation. We asked her for the owner 's name, but the lady refused to give it out. I wonder why. We found their names online, Mark and Bobby Mazziotta. Vienna said she was only a worker following orders but wouldn 't tell us whose orders she was following. Instead, she kept saying, What do you want me to do? I 'm only a worker . She even told us how much she makes per hour because she 's only an employee. In the end, we have yet to reach the owners. I called Bethlehem Pott 's doggie shop (different owners) to see if it was a thing with these doggie shops. They said they would gladly accommodate the GF allergy. We were lied to by the Northampton shop 's employees because no other place said handing over a hotdog without a bun would be a health code violation.

Great food for a great price. And the workers are amazing. Super kind, love to joke around, and are just all around good people. Highly recommend.Food: 5/5

All of the fries were tiny( less the 1 , Crispy but didn't taste good . Hot dogs were ok. They had some generic ketchup that was awful.Food: 1/5

My favorite hot dog spot. The energy is always so good when you sit down and eat.Food: 5/5