Panera Bread - Northbrook

I'll give 5 for Heather and Joe. Grub Hub/Door Dash did not pick up our entire order and we missed some things we ordered. My drink was left in the garbage containers and Panera forgot to enter something we paid. In fact, this happened a few times. We called Panera to explain what happened. Joe took care of us. Reimburses our entire mission and told me that I can come to get the smoothie that was never delivered. I wanted to see Heather. She apologized and gave me a free cookie. That was very nice of them. I give a 4 star because when we called to explain what happened, they said they saw that the driver left it. I don't know why they didn't tell the driver that the drink is part of the order. It happened more than once. You need a better system if it is for deliveries. You need to make sure that the drivers know that everything is ready to go and the orders are completed. I know it's busy and they can't always watch how the driver picks up orders, but in cases of food supplies they need to make sure that the entire order is picked up. But of course I don't take away the driver's responsibility. Thanks Panera for addressing our problem with our order.

The food is excellent, and the staff is very friendly at every location I visit. Although my pickup orders sometimes take a bit longer than expected, it’s still worth the trip. I usually go there for breakfast and occasionally for lunch.

March 2021: I placed my order using the Panera app and picked it up without any contact. Everything was exactly right with my order. I look forward to dining inside as soon as things return to normal.

I'm giving a 5-star rating to help balance out the previous review. It seems that the reviewer is criticizing businesses for enforcing mask policies, which are often mandated by franchise owners. It's important to recognize that the managers are simply following these guidelines. This reviewer appears to have a tendency to unfairly impact businesses with negative reviews.

I always go here with my patient. For smereason the past 3 weeks sandwiches has been so messy. I tried their grilled cheese a couple days ago and it was delicious! I added mayo tomatoes. It literally hit the spot.