Castle Carvery Racecourse - Norwich

Myself my wife, parents, young niece and my child attended The castle carvery today for what we hoped would be a lovely relaxing family meal. I could only describe it as pure hell on earth. We arrived at 12 queued up outside in the cold. We were told to wait at the bar for our name to be called. When ordering at the bar we were told we could not order my nieces food as the rest of us were having a carvery and the table needed to be allocated first. We waited around 15 minutes to be allocated a table with two young children. This was done however once led to the table to find out the table number once we got there Table 1) my dad and I then had to walk back to the bar to order my nieces food. The place was beyond packed and a squeeze to walk through. Once ordering this we then had to return back to the table where because we were waiting on food to arrive it meant myself and my dad waited at the table with the two children whilst my wife and mum queued up for the carvery. This took 30 minutes! My niece ate her food alone whilst waiting .By the time they arrived back myself and my dad were no longer hungry. We then had to queue to get our food. This took a further 20 minutes and was very noisy and stressful. By the time we returned to our table to eat our food my wife and mother had finished their food. My food and my dad’s food was warm but not really hot. I wasn’t too bothered but my dad wasn’t particularly keen as he likes his food hot. Whilst my dad and I had been in the queue of hell my mum went to the bar to order desert in anticipation of things not going to plan. After my dad and I eventually finished our food. The desert still took another 20 minutes before it arrived and when it did only my mother’s and wife’s arrived. My mother prompted staff that we were waiting on further deserts. Another 5 minutes and ice cream arrived for the kids 5 minutes from there my dads desert arrived and the waiter did not seem aware that I was waiting for my Mine around 10 Minutes later mine finally arrived and it was fantastic. What should have been a relaxing family meal turned out to be stressful and disjointed. We did not manage to eat our food together and have proper family chat because we spent the whole time waiting in ridiculously long queues and when we did order deserts to come all at the same time not even they came out together. It really was pretty much the worst experience I’ve ever had eating out. The staff were nice but it was just a complete disaster from start to finish.

Local youth club. Staff shouting across the restaurant not to go in pot wash because it smells like vomit. While people are eating dinner. We ordered some desserts and then the waitress could be heard taking the pXSs out of our food choices. Its literally like a hang out for high school kids , who are discussing stuff that shouldn 't be discussed front of house. My cream for dessert was served in a cup. The managers seriously need to do some training with their team!!!!!

Great food Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sundae, Carvery Plate, Carrots, Sunday Roast, Stuffing

Rubbish food and it continues to get worse. Came here again as my daughter likes the play area and reluctantly I ordered a carvery only to find a FINGER/TOE NAIL In my food after only a few mouth falls I pulled it out of my mouth Needless to say I felt physically sick and I a very nearly was, disgusted and shocked is an under statement Never ever will I eat at this place again and you should seriously consider it too

Dietary restrictions: Coeliacs Price per person: £10–20 Food: 5 Service: 4 Atmosphere: 5 Recommended dishes: Carvery Plate