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Feedback gevenTake away food was lovely fresh and hot on getting it plated up.Originally we ordered it to be delivered but they only had one driver working so we collected it.
Been using this place for 6 years, always been extremely happy with the food. Tonight was the worst Chinese meal I’ve ever had, food was bland, sauces were runny. We had to throw most of it out. These days a takeaway isn’t a cheap option, but we thought Ken Tong may be a little pricey, but we know we would enjoy it. I’ll be honest, takeaway prices have gone through the roof I understand why, but please, if you are going to charge a premium, deliver premium products. Never going back, such a shame. Dear Customer, We truly value your feedback and understand your concern regarding our pricing. We want to assure you that we have not implemented premium pricing strategies, our pricing adjustments are solely based on inflation rates and the increasing costs set by our food suppliers. We encourage you to compare our prices with those of other Chinese takeaways in the area, and we are confident you will find our rates competitive and reflective of the quality ingredients and service we provide. Thank you for bringing this to our attention, and we appreciate your continued support. Kind regards, Ken Tong This was my reply from Ken Tong. Please note they only mentioned the pricing, which I wasn’t overly concerned about. Not once was the quality of the food mentioned, my main complaint. It seems they are much more concerned about competitive pricing than high standards customer service. Enough said.
Been using this place for 6 years, always been extremely happy with the food. Tonight was the worst Chinese meal I’ve ever had, food was bland, sauces were runny. We had to throw most of it out. These days a takeaway isn’t a cheap option, but we thought Ken Tong may be a little pricey, but we know we would enjoy it. I’ll be honest, takeaway prices have gone through the roof I understand why, but please, if you are going to charge a premium, deliver premium products. Never going back, such a shame.
Best chinese in Norwich, super quick and the food is amazing. Best prices and selection and get free prawn crackers over a certain order amount unlike other places. Highly recommend if you are around the area.
First time visiting and really enjoyed it, will definitely be back.
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